To report a patient rights concern, please contact:

Patient Representative

Phone: (972) 566-6710

Texas Department of State Health Services
Health Facility Compliance Division

Complaint Hotline: (888) 973-0022

Texas Department of Family and Protective Services

Abuse/Neglect Reports Hotline: (800) 252-5400

Texas Medical Board

Complaint Number: (800) 201-9353

Quality Improvement Organization (QIO):

KEPRO – Medicare Quality Improvement Organization
Toll Free Phone:  (888) 315-0636

The Joint Commission

  • At JointCommission.org, using the Report a Patient Safety Event link in the “Action Center” on the home page of the website
  • By fax at (630) 792-5636
  • By mail to:
    • Office of Quality and Patient Safety
      The Joint Commission
      One Renaissance Boulevard
      Oakbrook Terrace, IL 60181

HCA Ethics Line: (800) 455-1996

If you need access to services or to report a concern regarding discrimination in access to services, please contact:

Liz Tremain, Equity Compliance Official
7777 Forest Lane, S-240
Dallas, TX 75230
Phone: (972) 566-4548
TTY-711
Fax: (469) 484-2346
E-mail

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Liz Tremain, Equity Compliance Official is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office of Civil Rights Complaint Portal or by mail or phone at:

U.S. Department of Health and Human Services

200 Independence Avenue, SW
Room 509F, HHH Building
Washington, DC 20201

Phone: (800) 368-1019, (800) 537-7697 (TDD)

Complaint forms are available.