To report a patient rights concern at Medical City Dallas, please contact:

Patient Representative

Phone: (972) 566-6710

For other locations, refer to the Contact Us page.

Texas Department of State Health Services
Health Facility Compliance Division

Complaint Hotline: (888) 973-0022

Texas Department of Family and Protective Services

Abuse/Neglect Reports Hotline: (800) 252-5400

Texas Medical Board

Complaint Number: (800) 201-9353

Quality Improvement Organization (QIO):

KEPRO – Medicare Quality Improvement Organization
Toll Free Phone:  (888) 315-0636

The Joint Commission

  • At Joint Commission, using the Report a Patient Safety Event link in the “Action Center” on the home page of the website
  • By fax at (630) 792-5636
  • By mail to:
    • Office of Quality and Patient Safety
      The Joint Commission
      One Renaissance Boulevard
      Oakbrook Terrace, IL 60181

HCA Ethics Line: (800) 455-1996

If you need access to services or to report a concern regarding discrimination in access to services at Medical City Dallas, please contact:

Liz Tremain, Equity Compliance Official

7777 Forest Lane, S-240
Dallas, TX 75230

Phone: (972) 566-4548


Fax: (469) 484-2346


For other locations, refer to the Contact Us page.

U.S. Department of Health and Human Services

200 Independence Avenue, SW
Room 509F, HHH Building
Washington, DC 20201

Phone: (800) 368-1019, (800) 537-7697 (TDD)

Complaint forms are available.