For visitors

As of March 21, 2023:

• To ensure a safe care environment, Medical City Healthcare will rely on the Community Level of COVID-19 activity to determine our mask policy.
• Because the Community Level is currently “low” for Collin, Dallas, Denton, Parker, and Tarrant counties, masking is now optional for employees, medical staff and visitors in all of our facilities, including hospitals, surgery centers and outpatient clinics. Masks may still be required in areas of more complex care, such as intensive care or transplant units.
• Visitation for COVID-19 patients or patients under investigation (PUI) is determined by the patient’s attending physician. In-person visitation may be restricted if an attending physician determines that in-person visitation may lead to the transmission of an infectious agent that poses a serious community health risk.
  • Special consideration is given in end-of-life situations or when a visitor is essential for the patient’s emotional well-being and care. These visitors will be required to wear appropriate PPE.

• COVID-19-positive individuals may not visit.
• By entering, visitors acknowledge they have not recently been exposed to a COVID-19-positive individual and are not experiencing any of the following symptoms:
  • Fever or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Muscle or body aches
  • New loss of taste or smell
• Masking is now optional for employees, medical staff and visitors in all of our facilities, including hospitals, surgery centers and outpatient clinics. Masks may still be required in areas of more complex care, such as intensive care or transplant units.
• Exposed visitors (e.g., contact with COVID–19 patient(s) prior to admission) should be advised to report any signs and symptoms of acute illness to their healthcare provider for a period of at least 14 days after the last known exposure to the sick patient.

Visitation at Medical City Green Oaks may be limited. Please call in advance of visiting.

Thank you for your steadfast commitment to our patients, to each other and to our community.

Circumstances may allow for specific exceptions to any visitation restrictions described on this webpage. Those circumstances include religious visitation as well as a designated support person for a patient with a disability to aid with communication or other necessary components of the patient's treatment. All persons entering under an exception remain subject to appropriate infection control protocols.

Guest trays for visitors may be purchased for $13. Please ask the nurse on your floor how to purchase a meal tray for your guest.

Our cafeteria is open during the following hours:

Weekdays

Breakfast: 7:00am - 10:00am

Lunch: 11:00am - 2:00pm

Dinner: 4:00pm - 7:00pm, grill service only

Weekends

Breakfast: 7:00am - 10:00am

Lunch: 11:00am - 1:30 pm, grill service only

Dinner: 4:00pm - 7:00pm, grill service only

For the health and safety of our patients, staff and visitors, Medical City is a smoke-free environment. Please refrain from smoking anywhere on the hospital campus, including parking garages.

Free wireless Internet access is available throughout the facility for our patients and their families.

If you would like to send a quick note to a patient at our facility, email us with your message. Please be sure to include any information required to make sure your message gets to the right person, and our guest relations staff will deliver your email.

Visitors with a critically ill family member or a child in pediatrics may check out one of our beepers. These keep you in touch with the hospital, yet allow you the freedom to run errands or even go home for a short time. To request a beeper, please contact security at (972) 566-4800 . A refundable deposit fee of $20 is required for this service.

A time of illness can be very trying for family or members and friends. For your comfort, the chapel, located in the atrium of Building A, is open to every denomination at all times and staff chaplains are available 24 hours a day. If you would like a chaplain to visit with you, please tell the nurse or call the operator.

Patients sometimes require special needs while in the hospital and when planning to return home. Our licensed social workers and case managers provide a variety of services to assist patients, their families and friends. These services include:

• Psychosocial assessments
• Community resources
• Supportive services
• Counseling
• Discharge planning
• Crisis intervention
• Information and referrals
• Patient advocacy

If you are visiting from out of town, we have special arrangements with several area hotels to provide discount rates for the families of patients.

Lost and Found is located in the Security Office, Building B, suite 203. You can contact security at (972) 566-4800.

The Visitor’s Center, located in the atrium of Building A, can provide a welcome respite for visitors. Feel free to visit us for information on the hospital, Dallas area and common health conditions. Copier and fax machines are also available.