Visitor policy

Medical City Healthcare is taking proactive measures to help ensure the health and safety of patients, caregivers, colleagues and our communities.

COVID-19 Visitor Policy

Guest Meal Service

Guest trays for visitors may be purchased for $13. Please ask the nurse on your floor how to purchase a meal tray for your guest.


Our cafeteria is open during the following hours:

Breakfast: 7:00am - 10:00am
Lunch: 11:00am - 2:00pm
Dinner: 4:00pm - 7:00pm, grill service only

Breakfast: 7:00am - 10:00am
Lunch: 11:00am - 1:30 pm, grill service only
Dinner: 4:00pm - 7:00pm, grill service only


For the health and safety of our patients, staff and visitors, Medical City is a smoke-free environment. Please refrain from smoking anywhere on the hospital campus, including parking garages.

Wireless Internet

Free wireless Internet access is available throughout the facility for our patients and their families.

E-mail a Patient

If you would like to send a quick note to a patient at our facility, email us with your message. Please be sure to include any information required to make sure your message gets to the right person, and our guest relations staff will deliver your email.

Loan Beeper Service

Visitors with a critically ill family member or a child in pediatrics may check out one of our beepers. These keep you in touch with the hospital, yet allow you the freedom to run errands or even go home for a short time. To request a beeper, please contact security at (972) 566-4800 . A refundable deposit fee of $20 is required for this service.

Pastoral Care

A time of illness can be very trying for family or members and friends. For your comfort, the chapel, located in the atrium of Building A, is open to every denomination at all times and staff chaplains are available 24 hours a day. If you would like a chaplain to visit with you, please tell the nurse or call the operator.

Social Services

Patients sometimes require special needs while in the hospital and when planning to return home. Our licensed social workers and case managers provide a variety of services to assist patients, their families and friends. These services include:

  • Psychosocial assessments
  • Community resources
  • Supportive services
  • Counseling
  • Discharge planning
  • Crisis intervention
  • Information and referrals
  • Patient advocacy

Travel Services

If you are visiting from out of town, we have special arrangements with several area hotels to provide discount rates for the families of patients.

Lost and Found

Lost and Found is located in the Security Office, Building B, suite 203. You can contact security at (972) 566-4800.

Visitor’s Center

The Visitor’s Center, located in the atrium of Building A, can provide a welcome respite for visitors. Feel free to visit us for information on the hospital, Dallas area and common health conditions. Copier and fax machines are also available.