Apple iOS 8 – hCare Access (VDI)

iOS is now supported with hCare Access after updating to the new version of Citrix Receiver in the App Store.

For Physicians / Office Staff

HCA IT&S has introduced a new method for physicians to connect to our systems remotely, whether at home or in their office. This new tool will significantly improve log in time, and presents a desktop image that closely matches what physicians see in our facilities.

Citrix (VDI)

Support

Physicians and office staff for all facilities: (877)422-2060

For Employees

Simplified Remote Access (SRA) is a way for employees using HCA owned devices to quickly, easily, and securely access the HCA network from outside the hospital. Users will no longer need security tokens to connect to the hospital systems; instead, they will use a 3-4 ID and password.

Simplified Remote Access

Support

SecureID Token

Remote access for users with RSA security tokens (SecurID).

SecureID Token / Soft Token

Multi-Factor authentication (MFA) is required for both SRA and VDI. The new sites evaluate if the user has completed their MFA and if not it will redirect you to Self Service Enrollment complete. The MFA is only a one-time process. See the Enrollment Guide below for more information.

Enrollment Guide