Medical City Dallas Hospital

Medical City offers the latest technology, instantaneous reports and extensive follow-up. So physicians can feel confident that they’re referring patients to one of the leading hospitals in North Texas and across the nation. Inpatient. Outpatient. Adult. Pediatric. Diagnosis. Surgery. We can do it all more quickly and efficiently than ever before.

Medical City was established in 1974 by a group of North Texas’ premiere medical specialists as a new kind of healthcare facility. Today we operate as a 660-bed tertiary care center located in the heart of North Dallas at Central Expressway and Forest Lane. We continue to attract physicians who are national and international leaders in their specialties and a dedicated staff to support their efforts. Patients have come from all over the United States and 75 foreign countries to receive healthcare that is recognized on local, national and international levels.

Medical City received accreditation from The Joint Commission in 1991, 1995, 1998, 2001, 2004, 2007 and 2010. From beating heart surgeries and minimally invasive neurosurgeries, to bone marrow transplants and robotic hysterectomies, we invite you to explore the specialties and subspecialites we offer here and find out all of exciting, innovative and life-saving procedures that are performed here every day!

The Medical City campus is also home to Medical City Children’s Hospital, a comprehensive children’s hospital that serves as a regional referral center. Specialists from virtually every pediatric sub-specialty, including cardiovascular, craniofacial, oncology and neuroscience services, practice here.

Patient care is a top priority for us, and our mission, vision and values are all focused around a Patient Promise that all of our employees sign and commit to.

Medical City is accredited to provide continuing medical education, or CME, for physicians. It’s important to us that physicians embrace meaningful, continuous life-long learning and improvement. Our CME program is intended to build upon previous learning. The goal is to close gaps in physician knowledge, competence or performance in order to achieve a standard of excellence in the provision of optimal medical care.

The CME programs are conducted in accordance with Article XII, Section 5 of Medical City’s Medical Staff bylaws, the Texas Medical Association’s System for Accreditation of Providers of Continuing Medical Education in Texas, and the Texas State Board of Medical Examiners’ requirements for registration of medical license.

Important policy on privacy and confidentiality: In the course of any CME activity, Medical City expects complete compliance with HIPAA laws. Anyone who is affiliated with CME or engaged in a CME learning event has a legal and ethical responsibility to safeguard the privacy of all patients and protect the confidentiality of patient health information.

CME series offered:

• Breast tumor case conferences
• Congenital heart surgery case conferences
• Echo case conferences
• Epilepsy case conferences
• Family practice grand rounds
• Fetal board case conferences
• GI tumor case conferences
• Medicine grand rounds
• Pediatric grand rounds
• Soft tissue, bone tumor case conferences
• Tumor Board

Additional Offerings:

• Ethics conferences
• Special request conferences from hospital committees
• Internet point of care CME (credit for literature searches)
• Physician learning center—online CME courses

For any questions, please contact

Pashtanah Farid, CME Coordinator
Email Pashtanah Farid
Phone: (972) 566-5580 or (972) 566-6459
Fax: (469) 484-2213

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We Commit to providing high-quality care and personal attention; to anticipating and meeting your individual needs:

We promise to greet you promptly and courteously and provide the most accurate information.

We promise to treat you as a person, with dignity and respect.

We promise to provide you with a safe and secure environment.

We promise to resolve, to the best of our ability, any concerns that you may have with us.

We promise to show that we care by listening and valuing your concerns and by including you and your family in all decisions regarding your health care.

I am Present...I focus on our patients, their families and their guests.

• I acknowledge the patient, introduce myself, clarify duration (i.e., wait times and procedure times), provide explanations and thank them.
• I show them that I care by listening attentively, expressing concern, and taking the initiative to address their needs promptly and safely.
• I treat everyone with respect and empathy; I acknowledge the value of diversity.

I am Protective...I accept ownership of the success of Medical City.

• I use resources (time, equipment, and personnel) wisely. I follow all policies and procedures, and I take initiative to maintain the safety and cleanliness of our facility
• I ask for (or offer) help if a concern is beyond my (or another’s) knowledge, ability, or scope of authority.
• I hold in confidence all private information and interactions.

I am Positive … I communicate effectively; I recognize the contributions of others.

• I understand that body language and tone of voice are as important as verbal communication; I engage others by smiling and making eye contact.
• I value the contributions of all members of the team regardless of job, role, or title; I acknowledge other’s ideas and recognize their efforts.
• I promote cooperation between departments; I endorse and support my colleagues.

I am Passionate … I am committed to “excellence always.”

• I bring enthusiasm to the work I do; I promote and model exemplary behavior
• I seek out learning opportunities to enhance my skills and my ability to serve. I recognize that change means growth.
• I acknowledge that in the eyes of our patients and guests … “I am Medical City.”

I am who patients and visitors see when they come here.

Mine are the eyes they look into when they are worried or lonely

Mine is the voice they hear when they ride the elevators, when they try to sleep, and when they try to process complicated, sometimes devastating information.

Mine is the face that they connect with when they are lying on a stretcher or bed in need of a kind, human touch.

I am who they meet on the way to the appointments that could affect their destinies. Mine is the voice that educates, congratulates, and comforts.

If I am loud, so is the hospital. If I am rude, so is the hospital. If the care and service I provide are brilliant, so is Medical City.

Visitors and patients remember what they see, hear, and feel. They will know that I am compassionate and dedicated to safe, exceptional care and to exceeding their expectations when they personally experience my commitment.

Patients are counting on my skills and caring. I am privileged to be present here … sometimes in the first moments of life … sometimes in the last

I am responsible for my attitude and actions. I have a personal stake in the collective attitudes and actions of everyone who works at Medical City. My performance helps to define all of us.

Medical City is the care that I give … the service I provide and … the courtesy I extend.

Medical City Dallas Hospital Patient Transfer Center