Medical City Healthcare - August 28, 2018

A North Texas family is grateful for the efficient, compassionate care of their local pediatric ER.

Friday, April 13, was shaping up to be a great day for the Danekes. Dad Adam would be home from an out of town business trip later that afternoon; mom Amy was preparing for Jacob and Jackson's annual shared birthday party on Saturday; the kids were enjoying a fun morning playing in the backyard of their Frisco-area home with friends.

Around 10 a.m., happy childhood sounds turned to frightened cries. Amy ran outside to find that 7-year old Jackson had fallen off the playground set. His arm was obviously broken — it was hanging loosely at the elbow — and needed emergency care.

"I knew exactly what to do," said Amy. "Driving Adam to the airport just five days earlier, I had seen the sign for Medical City Frisco's full-service pediatric ER. I called and they told me to bring Jackson in. If I hadn't seen that sign, my natural inclination would have been to drive a lot further. It was a big weight off my mind."

Benefits of a specialized pediatric ER, close to home.

Having the pediatric emergency care of Medical City Children's Hospital available at Medical City Healthcare locations, including its hospital-based emergency departments across North Texas, means families don't have to go to a children's hospital to find expert pediatric ER care close to home. Children who need a higher level of care also have quick and direct access to Medical City Children's Hospital specialists and care teams.

Medical City Healthcare ERs have been equipped to ensure they meet essential guidelines and have resources in place to provide a safe and family-centered emergency experience, including:

  • 24/7/365 emergency care
  • Board-certified emergency medicine physicians
  • Registered, emergency-trained nurses supported by pediatric child-life specialists
  • Pediatric-friendly rooms and waiting area
  • Pediatric pain management techniques
  • Pediatric computerized drug-dosing for safety
  • 24/7 access to Medical City Children's Hospital
    • Pediatric specialists
    • Pediatric and neonatal children's specialty transport team
    • Seamless admission to Medical City Children's Hospital if inpatient care is required

Quick, expert, compassionate care for a child in pain.

"When we got to the ER, they were waiting for us," Amy said. "They helped me get Jackson out of the car, which was a blessing because he was sobbing and in terrible pain. We went straight to a room where a paramedic set Jackson's arm so it wouldn't hurt as much while we waited to have X-rays. They gave him something for the pain and he was finally able to relax. Then they brought the X-ray machine into the room so Jackson didn't have to be moved. It was wonderful."

Amy was told that Jackson needed surgery and again was afraid he would have to be moved — this time to another hospital. Instead, she was told that a leading pediatric orthopedic surgeon from Medical City Children's Hospital, Shyam Kishan, MD, would arrive soon to perform the surgery.

"I had never had as bad an emergency with the kids," said Amy. "I was a nervous wreck. My husband was out of town. I was still in my pajamas! But the staff kept checking on me, keeping me fed and watered. And the hospital was quiet and comfortable, like a nice hotel. Our experience with Medical City Frisco was as good as it could have been under the circumstances."

Dad arrives at the pediatric ER.

Adam arrived just as Jackson was coming out of surgery.

"The thing that stood out to me about Medical City Frisco was seeing how above and beyond the staff went to help my family," Adam said. "They were absolutely amazing. It was such a blessing to know how well cared for my family was when I couldn't be there."

"The hospital was great," Jackson said. "Now that my cast is off the doctor says I can swing - I can play - I can do anything I want."

For fast, emergency care in any pediatric or adult emergency, look to one of our many Medical City ER locations across North Texas. With average wait times posted online, if you do have an emergency, you can spend less time waiting and more time on the moments that matter most.

You can also get care for minor injuries or illness at one of the many DFW CareNow® Urgent Care locations, with convenient Web Check-In® so you can wait in the comfort of your home.

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Revised 2/12/2019

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