Medical City Healthcare - April 30, 2020

Despite the coronavirus pandemic, non COVID-19-realted emergencies still happen daily. Unlike certain routine care procedures, heart attacks, strokes and other unplanned and unavoidable emergencies can’t be rescheduled. Yet doctors are still seeing a troubling trend, revealing that individuals with warning signs of serious conditions are avoiding the ER out of fear of catching COVID-19.

Although fear around the coronavirus is understandable, seeking a lower level of care or avoiding care altogether may cause serious health complications. But fast, expert treatment by emergency-trained healthcare professionals can significantly increase your chances of survival. Red flag symptoms such as chest pain, sudden dizziness, weakness or numbness in limbs should always be taken seriously.

Even during the coronavirus, you should never delay or avoid emergency care, which is why Medical City ERs are open and taking increased precautions to keep our patients safe. Our facilities are staffed with experienced emergency room doctors who are ready to assist patients with health emergencies, COVID19-related or not. Our goal is to provide you with the safest possible experience, while you receive the emergency care you need and deserve.

If you or someone you know is experiencing a medical emergency, call 911.

Heart attacks don't skip a beat during pandemics. Neither do we. Don't wait. Our ER is open and safe.

Increased ER safety precautions during the coronavirus

Medical City ERs are committed to keeping patients safe and protected at all times. Our enhanced safety protocols follow guidelines set forth by the CDC and are designed to help keep COVID-19 from spreading. Here are just some of the ways that we are doing that, beginning when you walk in the door:

Coronavirus symptoms screening

Every person entering the hospital is screened at entrance areas and vestibules before entering the ER and immediately sent into the appropriate area for their condition. Screening includes a temperature check and a provided mask, which everyone must wear. No one is congregating in the lobbies while waiting to be seen. We are also taking additional precautions, including:

  • Those needing ER care, such as for a broken foot or abdominal pain, are treated separately from respiratory/COVID patients.
  • Respiratory/COVID patients are immediately taken to a private room in a separate area of the facility.
  • Healthcare professionals who work with respiratory/COVID patients do not treat ER patients.
  • Visitors are limited to reduce the risk for patients, family, friends and caregivers. Instead, we are using technology to connect patients with family and friends at home.

Increased hospital sanitation

We are diligently cleaning and disinfecting every patient room and all frequently touched surfaces. Additionally, our healthcare professionals are:

  • Using protective equipment to avoid spreading infections among patients
  • Following strict hygiene and handwashing protocols

Trained infectious disease control specialists

Even before COVID-19, our healthcare professionals, including our ER teams, received training in infectious disease control. Because we deal with communicable diseases such as flu or tuberculosis on a daily basis, we know how to treat and manage infectious illnesses while minimizing risk to patients and caregivers.

If you or someone in your family has an illness or injury requiring emergency care, one of our many Medical City Healthcare emergency locations has you covered.

Visit our Coronavirus Resources Hub for more information.

Find a fast Medical City ER near you or visit Medical City Virtual Care for non-emergency medical treatment from your computer or smartphone.

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