Contact us
Find a phone directory for all of our hospitals, clinics, institutes and emergency rooms in North Texas.
Contact Medical City Healthcare
In most cases, inquiries will be responded to within two business days. Colleagues who review these messages do not have access to patient records or billing information. Answers to frequently asked questions are available below.
Billing
For questions or assistance with patient billing, please contact Patient Account Services at (469) 420-7000 or (800) 783-6941.
Community sponsorships
To request community support from Medical City Healthcare or one of our hospitals, please fill out the Community Service Request Form and a representative will contact you.
Employee verification
If you would like to verify employment for a former or current employee, please contact Thomas and Company at (615) 242-8246.
Human resources
For recruitment and all employment related inquiries, please call (844) 472-6797.
Labor and delivery
Medical City Healthcare offers labor and delivery services at nine North Texas hospitals, including childbirth and parenting classes, prenatal care and tours.
Medical records
If you need to obtain patient records for yourself or someone else, please follow the links below for the location(s) where treatment was received.
- Medical City Alliance
- Medical City Arlington
- Medical City Children's Hospital
- Medical City Dallas
- Medical City Denton
- Medical City Fort Worth
- Medical City Frisco
- Medical City Green Oaks
- Medical City Heart Hospital
- Medical City Las Colinas
- Medical City Lewisville
- Medical City McKinney
- Medical City North Hills
- Medical City Plano
- Medical City Spine Hospital
- Medical City Weatherford
Patient advocates
If you have any concerns related to a hospital visit, a patient advocate will be happy to assist you. Contact numbers for all hospital locations are on our Patient Advocate page.
Physician referrals
Please call (855) 790-3627 (DOCS) for a physician referral.