Medical City Healthcare launches virtual visits 

IRVING, TEXAS – Medical City Healthcare has launched virtual healthcare visits, allowing patients to see and talk to a clinician from a mobile device or computer. With Medical City Virtual Care, patients can visit a trusted healthcare professional any time, from anywhere in North Texas, on their own schedule – no appointment necessary.

Medical City Virtual Care gives patients 24/7 access to one-on-one care from a licensed, board-certified physician, nurse practitioner or physician’s assistant, through a secure and HIPAA-compliant internet connection. Providers can diagnose, treat and prescribe non-narcotic medication for a wide variety of non-emergency medical conditions, including:

  • Cold and flu
  • Minor skin conditions
  • Urinary tract infections
  • Seasonal allergies

“Medical City Virtual Care allows patients convenient access to physicians and advanced practice providers anytime, from any device that has a video connection, from anywhere within Texas,” says James H. Burrell III, MD, Chief Medical Informatics Officer. “This service can save valuable time for busy professionals and parents who can’t leave the office or home for a routine medical complaint. It’s healthcare excellence at your fingertips.”

As part of the virtual consultation, patients fill out an online questionnaire and can even upload photos if desired. A patient’s medical history and the source of his or her complaint is reviewed in advance of the visit. Visits take 5-15 minutes to complete. Questionnaires automatically flag potentially urgent medical issues that may require a higher-level care setting, such as a CareNow® Urgent Care clinic or Medical City ER near the patient’s location.

“Broadening our circle of care by improving quick access to trusted healthcare providers is a fundamental aspect of our commitment to the care and improvement of human life,” says Erol Akdamar, FACHE, president of Medical City Healthcare. “This technology is a powerful tool that further enhances our delivery of high quality medical care when and where our patients need it.”

Medical City Virtual Care is available to all North Texans for $45 per visit. The fee is waived if the patient’s condition requires alternate treatment, such as referral for in-person or emergency care. A patient’s first virtual visit will require a video consultation with a clinician if the patient is new to Medical City Healthcare or CareNow; however, returning patients are eligible for online consultation. Learn more at

Patients experiencing a medical emergency should always call 911.