Medical City Healthcare
July 25, 2017

Service offers free health information and physician referrals anytime

Peace of mind was a phone call away for a 42 year old Dallas mother whose 8-year old son had been exposed to viral meningitis, a potentially serious and contagious disease, while he was attending a party. Since her pediatrician’s office was closed, she called the Ask a Nurse hotline, recently launched by Medical City Healthcare, to talk through symptoms and alleviate concerns.

The Ask a Nurse hotline provides expert, timely health-related information and physician referrals. Registered nurses are on call 24/7, including holidays, to offer valuable support and consultation. Staff cannot diagnose medical conditions or prescribe medication.

“Getting the right medical information when you need it is vital,” says Zach Mueller, RN, Chief Nursing Executive at Medical City Healthcare. “Our skilled nurses can provide expert health information day or night, no matter what time patients may have a healthcare question.”

The service is available to the general public. There is a dedicated pediatric number for quality assistance regarding children’s healthcare.

  • Pediatric, call (888) 563-KIDS
  • In Dallas and Collin Counties, call (972) 318-6752
  • In Denton County, call (940) 783-4174
  • In Tarrant County, call (817) 210-1684
  • Learn more about the Ask a Nurse hotline.