Medical City Healthcare
July 24, 2020

Texting tool available at Medical City Healthcare hospitals

Dallas–Medical City Healthcare is offering a new text communication tool for the families of patients having surgery, enabling secure updates even beyond the hospital walls.

This texting service, known as Informer, has been developed by HCA Healthcare for its hospitals to offer to surgical patients. With limited access for families to be in hospitals due to COVID-19 safety protocols, the communication tool can help alleviate concerns and keep families connected to loved ones undergoing inpatient or outpatient surgeries.

“We recognize the importance of keeping families updated on their loved one’s surgical procedure every step of the way,” says Miguel Benet, MD, chief medical officer at Medical City Healthcare. “This communication tool is another example of our commitment to excellence always in patient care.”

This secure texting service is simple to use on a mobile device and can be accessed by several family members. Text messages can convey important information including when surgery started, when it completed and when the patient leaves recovery.

Informer is the latest technology innovation to further enrich communication with patients, families and physicians at Medical City Healthcare hospitals, including Virtual Care screening for COVID-19, outpatient telehealth visits and providing devices such as iPads to patients who may not have a smartphone or tablet of their own.

About Medical City Healthcare

Committed to the care and improvement of human life, Medical City Healthcare strives to deliver excellence always—providing the highest quality healthcare in the communities it serves. With the resources and strength of HCA Healthcare, the nation’s leading provider of quality healthcare services with 184 hospitals in the United States and England, Medical City Healthcare is one of the North Texas region’s largest and most comprehensive healthcare providers. It includes 16 hospitals, more than 4,400 active physicians, 7,000 nurses and 17,000 employees. Three Medical City Healthcare hospitals are accredited comprehensive stroke centers and seven hospitals hold the prestigious Magnet Recognized® status from the American Nurses Credentialing Center.

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