Medical City Healthcare adjusts hospital visitor access and provides free virtual visits

Medical City Healthcare is taking proactive measures to help ensure the health and safety of patients, caregivers, colleagues and the communities served by its 16 North Texas hospitals. Virtual Care options and adjusted visitor access and screening are being used to help slow the spread of COVID-19.

Virtual care COVID-19 screenings offered free of charge

Medical City Virtual Care has been introduced as a convenient screening option for people who are concerned that they may be at risk for COVID-19. The COVID-19 screening visit is free of charge at Appointments are not necessary and the site is easily accessed from a smart phone or computer 24/7.

“Medical City Virtual Care allows North Texans concerned about the virus to be screened while allowing them to stay at home and prevent the spread of illness,” says Erol Akdamar, FACHE, president of Medical City Healthcare. “Based on the screening results, they will be directed to the appropriate level of care while protecting emergency and hospital resources for patients who need it the most.”

Guidance for visitors

Visitors under the age of 16, and those with respiratory symptoms including fever, cough and shortness of breath are being asked to refrain from visiting the hospital during this heightened focus on wellness. Additionally, any visitor who has had contact with a person known to have COVID-19 or visited an affected area should not visit the hospital. Patients and visitors are being directed to use specific entrances to enable screening of everyone who enters the hospital. With certain exceptions, only one visitor per patient will be allowed.

“We recognize the importance of support of family and loved ones,” says Miguel Benet, MD, Medical City Healthcare Chief Medical Officer, “We encourage loved ones to consider using technology – like FaceTime and other apps – to keep in close contact with your loved ones while they are in the hospital. Our hospitals will have additional iPads available for patients who may not have their own device.”

Visitors and patients are encouraged to check the Medical City Healthcare website before they visit, as visiting hours and the number of visitors allowed may change. For additional information and ongoing updates on COVID-19, please refer to local and state health departments and the CDC's Coronavirus Disease 2019 (COVID-19) hub at

About Medical City Healthcare

Committed to the care and improvement of human life, Medical City Healthcare strives to deliver excellence always — providing the highest quality healthcare in the communities it serves. With the resources and strength of HCA Healthcare, the nation's leading provider of quality healthcare services with 184 hospitals in the United States and England, Medical City Healthcare is one of the North Texas region's largest and most comprehensive healthcare providers. It includes 16 hospitals, more than 4,400 active physicians, 7,000 nurses and 17,000 employees. Three Medical City Healthcare hospitals are accredited comprehensive stroke centers and seven hospitals hold the prestigious Magnet Recognized® status from the American Nurses Credentialing Center.

For more information visit Follow us on Facebook and Twitter @Med_City_Health

Visitor policy

Circumstances may allow for specific exceptions to any visitation restrictions described on this webpage. Those circumstances include religious visitation as well as a designated support person for a patient with a disability to provide assistance with communication or other necessary components of the patient’s treatment. All persons entering under an exception remain subject to appropriate infection control protocols.