Contact Numbers

We are pleased to have you as our patient at Medical City Las Colinas and are committed to helping you in any way possible. Here you can find some policies and forms that may be of assistance to you during and after your stay.

Request Copies of Your Medical Records

To obtain a copy of your medical records, please complete the medical records release form below and provide a copy of your driver's license.

Download Forms

Upon completion, mail the completed form to:


Medical City Las Colinas, ROI Department,
Dallas SSC
P.O. Box 290489
Nashville, TN 37229-0489

Phone: (888) 749-7952

Patient fax line: (469) 484-2006

ROI Office Operating Hours


8:30 am to 4:00 pm

For calls left after business hours, your call will be returned the next business day.

For Film requests fax the Release of Medical Information Form to (972) 969-2503

Provider & Third Party Requests for Medical Record Copies

Healthcare Providers or other third party requestors, send your request to the address or fax number above. If you need your records immediately, please write this on the top of the form. Normal processing is 5 – 7 days. Please direct questions to COIX at (888) 749-7952.