For visitors
Stay informed through Medical City Las Colinas Hospital's visitor information page, which features guidelines and safety protocols for a seamless experience in Irving, Texas.
Visiting our hospital
We want you to have a safe, comfortable and satisfying visit when seeing a patient at our facility. Learn more about the amenities and services available to our visitors.
Medical City Healthcare visitation guidelines
General visitation guidelines
As of March 21, 2023:
- To ensure a safe care environment, Medical City Healthcare will rely on the Community Level of COVID-19 activity to determine our mask policy.
- Because the Community Level is currently “low” for Collin, Dallas, Denton, Parker, and Tarrant counties, masking is now optional for employees, medical staff and visitors in all of our facilities, including hospitals, surgery centers and outpatient clinics. Masks may still be required in areas of more complex care, such as intensive care or transplant units.
- Visitation for COVID-19 patients or patients under investigation (PUI) is determined by the patient’s attending physician. In-person visitation may be restricted if an attending physician determines that in-person visitation may lead to the transmission of an infectious agent that poses a serious community health risk.
- Special consideration is given in end-of-life situations or when a visitor is essential for the patient’s emotional well-being and care. These visitors will be required to wear appropriate PPE.
Visitor information
- COVID-19-positive individuals may not visit.
- By entering, visitors acknowledge they have not recently been exposed to a COVID-19-positive individual and are not experiencing any of the following symptoms:
- Fever or chills
- Cough
- Shortness of breath or difficulty breathing
- Muscle or body aches
- New loss of taste or smell
- Masking is now optional for employees, medical staff and visitors in all of our facilities, including hospitals, surgery centers and outpatient clinics. Masks may still be required in areas of more complex care, such as intensive care or transplant units.
- Exposed visitors (e.g., contact with COVID–19 patient(s) prior to admission) should be advised to report any signs and symptoms of acute illness to their healthcare provider for a period of at least 14 days after the last known exposure to the sick patient.
Visitation at Medical City Green Oaks may be limited. Please call in advance of visiting.
Thank you for your steadfast commitment to our patients, to each other and to our community.
Circumstances may allow for specific exceptions to any visitation restrictions described on this webpage. Those circumstances include religious visitation as well as a designated support person for a patient with a disability to aid with communication or other necessary components of the patient's treatment. All persons entering under an exception remain subject to appropriate infection control protocols.
Visitor information
Patient visitation
Patients are encouraged to include family members and others designated as their care partners to provide support and actively participate in their care.
Families and others are welcome to visit patients 24 hours per day, 7 days a week at the discretion of each patient unless medically contraindicated.
General: Main Doors are open from 6:00am until 10:00pm daily
AFTER HOURS - Visitors must use the Emergency Dept Entrance
Parking
Parking for patients and visitors is available near the front entrance of the hospital, 24 hours a day, seven days a week. All parking at Medical City Las Colinas is free.
Hospital Patients (Free Parking)
A parking area has been designated for you to the North (Hwy 161) side of the main hospital entrance. This area is also located adjacent to the Emergency Entrance. Please remember to hide all valuables and lock your vehicle.
Physician (MOB) Patients (Free Parking)
A parking area has been designated for you to the South of the main hospital entrance. This area is also located adjacent to the Medical Office Building Entrance. Please remember to hide all valuables and lock your vehicle.
Hospital Employees
A gated parking area has been designated for you off the rear fire lane. All employees should park in this area. The security team will be monitoring the visitor and patient parking areas for employees not conforming.
MOB Employees
The hospital staff has been designated to a section of the parking in the rear of the building to free up spaces on the south and southeast parking areas for your convenience. Please park in your area to save ample room for patients of your physicians.
Physician Parking
Designated parking has been created for your convenience just behind the MOB building for quick access to both the MOB and the Hospital buildings. Please utilize this area.
Cafeteria hours
Mon - Fri: 7:00am - 9:30am; 11:00am - 1:30pm; 5:00pm - 8:00pm
A Spoonful of Sugar Boutique and Gift Shop hours
Mon - Fri: 9 a.m. - 6:30 p.m.
Sat:11 a.m. - 4 p.m.
Sun: Closed
Phone: 972-969-2375
Items for every need:
- Gifts for baby
- Figurines
- Skin care
- Custom gift baskets
- Reading materials
- Gifts for Mom
- Balloons
- Perfume
- Sleepwear
- Personal care
- Plush animals
- Candles
- Fashion jewelry
- Fresh flowers and silk plants
- Drinks and snacks
Phone orders
The hospital gift shop is conveniently located in the main lobby and offers an assortment of merchandise for purchase. Phone orders are welcome at 972-969-2375 and the gift shop accepts major credit cards.
Chaplain
Medical City Las Colinas employs a full time Chaplain who provides spiritual counseling, education and care to patients, families and staff of all faiths.
If you would like to speak with our Chaplain, please let our Concierge or nursing staff know and they will gladly contact him.
Tobacco and smoke-free environment
For the health and well-being of our patients our campus is smoke-free this includes our parking areas.