Patient information
We offer a wide range of resources to ensure you get all the information you need to understand and be comfortable with your care.
Information, guidance and resources for our patients
Medical City Healthcare is taking proactive measures to help ensure the health and safety of patients, caregivers, colleagues and our communities.
Patient Resources
Patient Resources
Online registration
We know your time is valuable. That’s why we offer convenient online registration for services such as surgical procedures, mammograms, and diagnostic tests and treatments.
We know your time is valuable. That’s why we offer convenient online registration for services such as surgical procedures, mammograms, and diagnostic tests and treatments.
Participating insurance plans
We accept all forms of government insurance from the U.S., Canada and other countries. We also accept Medicare, Medicaid, Civilian Health and Medical Program of the Uniformed Services (CHAMPUS), and workers compensation.
Advance care planning
Advance directives are legal documents that allow you to give directions for your future medical care. Advance directives help you protect your right to request or refuse care.
Patient rights and responsibilities
We respect the dignity and pride of each individual we serve. We want our patients to be informed of their rights, responsibilities, and have access to contacts for complaints and grievances.
Patient Advisory Board
Listening to patient needs
The Medical City Las Colinas family cares deeply about each of our patients. We want to know if we are meeting their needs as well as the needs of their family. Patient feedback is vital to make sure we are continuing to improve in this aspect. Patients and their families know best what they need, and that's why we formed the Patient Advisory Board.
PURPOSE
- To act as an advisory resource committee to Medical City Las Colinas administration, physicians, nurses and staff
- To provide a forum to discuss concerns and suggestions and to channel them to the appropriate hospital department
- To advise the hospital an planning and operational matters
- To assess and assist in evaluating the quality of service provided by the hospital
- To assure a physically attractive environment that is responsive to the needs of the patients and their families
- To serve as a vital link between the hospital and the community it serves
Patient information and amenities
Listening to patient needs
Patients are encouraged to include family members and others designated as their care partners to provide support and actively participate in their care.
Families and others are welcome to visit patients 24 hours per day, 7 days a week at the discretion of each patient unless medically contraindicated.
General: Main Doors are open from 6:00am until 10:00pm daily
AFTER HOURS - Visitors must use the Emergency Dept Entrance
Surgery information
Parking
Parking for patients and visitors is available near the front entrance of the hospital, 24 hours a day, seven days a week. All parking at Medical City Las Colinas is free.
Hospital Patients (Free Parking)
A parking area has been designated for you to the North (Hwy 161) side of the main hospital entrance. This area is also located adjacent to the Emergency Entrance. Please remember to hide all valuables and lock your vehicle.
Physician (MOB) Patients (Free Parking)
A parking area has been designated for you to the South of the main hospital entrance. This area is also located adjacent to the Medical Office Building Entrance. Please remember to hide all valuables and lock your vehicle.
Hospital Employees
A gated parking area has been designated for you off the rear fire lane. All employees should park in this area. The security team will be monitoring the visitor and patient parking areas for employees not conforming.
MOB Employees
The hospital staff has been designated to a section of the parking in the rear of the building to free up spaces on the south and southeast parking areas for your convenience. Please park in your area to save ample room for patients of your physicians.
Physician Parking
Designated parking has been created for your convenience just behind the MOB building for quick access to both the MOB and the Hospital buildings. Please utilize this area.
Amenities
Medical City Las Colinas prides itself on our delivery of quality care. Through our focus on our Patient Promise, we are committed to excellence always; every action, every patient, every time. Our customer-focused approach has differentiated us from other healthcare providers in the area. In addition to our Patient Promise, we provide the following amenities to ensure your stay with us is a pleasant one:
- Private Patient Rooms
- VIP Postpartum Suite
- Concierge Service
- Wireless Internet Access
- Cafeteria with Executive Chef
- Courtyard and Pond
- Convenient, Free Parking
Medical City Las Colinas is a tobacco and smoke free environment.
Cafeteria hours
Mon - Fri: 7:00am - 9:30am; 11:00am - 1:30pm; 5:00pm - 8:00pm
A Spoonful of Sugar Boutique and Gift Shop hours
Mon - Fri: 9:00 am - 6:30 pm
Sat:11:00 am - 4:00 pm
Sun: Closed
Phone: (972) 969-2375
Items for every need:
- Gifts for baby
- Figurines
- Skin care
- Custom gift baskets
- Reading materials
- Gifts for Mom
- Balloons
- Perfume
- Sleepwear
- Personal care
- Plush animals
- Candles
- Fashion jewelry
- Fresh flowers and silk plants
- Drinks and snacks
Phone orders
The hospital gift shop is conveniently located in the main lobby and offers an assortment of merchandise for purchase. Phone orders are welcome at (972) 969-2375 and the gift shop accepts major credit cards.
Chaplain
Medical City Las Colinas employs a full time Chaplain who provides spiritual counseling, education and care to patients, families and staff of all faiths.
If you would like to speak with our Chaplain, please let our Concierge or nursing staff know and they will gladly contact him.
Tobacco and smoke-free environment
For the health and well-being of our patients our campus is smoke-free this includes our parking areas.