For visitors

We want you to have a safe, comfortable, and satisfying visit when visiting a patient. Learn more about the amenities and services available to our visitors.

Parking for patients and visitors is available near the front entrance of the hospital, 24 hours a day, seven days a week. All parking at Medical City Las Colinas is free.

Visitors are welcome 24 hours a day, except in the ICU, where visiting hours are 8:00am to 6:00pm and 8:00pm to 6:00am. A parent or guardian must remain with patients under 18 years old at all times. The main entrance doors are open from 5:00am to 9:00pm daily. After hours, visitors must use the Emergency Department entrance.

Two visitors are allowed per patient at a time. Additional visitors may wait in designated waiting areas.

Please respect quiet hours (1:00am to 3:00am and 1:00pm to 3:00pm) and patient privacy during your visit.

We strive to make our facility accessible to all visitors. Wheelchairs are available at the main entrance, and all public areas are designed for accessibility. If you need assistance, please speak with a staff member.

Our hospital cafeteria is on the first floor and is open Monday through Friday from 7:00am to 9:30am, 11:00am to 1:30pm, and 5:00pm to 8:00pm. Visitors can also enjoy 24/7 vending near the café.

Interpreter services are available for non-English-speaking patients and families. For assistance, please tell your nurse.

Medical City Las Colinas has a dedicated 24-hour security team patrolling the campus. They respond promptly to any concerns, requests and lost and found inquiries. For security assistance, call (502) 708-6960 or dial "00" from any hospital phone.

Patients sometimes require special needs while in the hospital and when planning to return home. Our licensed social workers and case managers provide a variety of services to assist patients, their families and friends. Please tell your nurse if you would like to connect with a social worker.

Chaplains are available to provide spiritual and emotional support to patients, families, and friends. To request chaplain services, call the Hospital Operator or tell your nurse you would like a chaplain visit.

Smoking and tobacco use are not permitted anywhere on the hospital grounds, including outdoor areas and parking lots. Thank you for helping us maintain a healthy environment.

We request that you leave all valuables at home. Medical City Las Colinas does not accept responsibility for lost or stolen valuables or personal items. If necessary, your nurse can arrange to store small items in the hospital safe.