Visitor policy

Medical City Healthcare is taking proactive measures to help ensure the health and safety of patients, caregivers, colleagues and our communities.

COVID-19 Visitor Policy

Visiting Hours

Medical City Lewisville's mission is to provide family-centered healthcare, therefore, we encourage open visitation throughout the hospital for the benefit of our patients. However, because of the nature of the intensive care unit (ICU), we ask that you remember a few things:

  • During shift change (6:30 – 7:30 am and pm), we ask that noise and visitation be limited so the nurses can concentrate on your loved one's critical needs.
  • Please limit visitors in the ICU to 2 at a time.
  • Please use the family lounge for group visiting and telephone/cell phone calls.
  • For their safety, children under the age of 12 are not permitted to visit the ICU unless approved by the Nursing Supervisor.

If you have questions regarding visiting patients in any unit at Medical City Lewisville, please call our main number at (972) 420-1000 and ask to be connected to the appropriate nursing station.

Wifi Access

Grab a snack, make yourself comfortable, and connect to the internet - right here in the hospital. The network is accessible to users of wireless ready computers or mobile communication devices. To connect, simply connect to the Guest Network.

*This is an open unsecured connection. Medical City Lewisville assumes no liability for devices that attach to this network.

Pastoral Care

Illness often turns one's attention to spiritual matters. The Hospital Chapel is located on the first floor. The Chapel is open at all times to every denomination. In addition, a team of Pastoral Care Volunteers make hospital rounds upon request.

Our Pastoral Care Volunteers are skilled in offering spiritual and emotional support to patients, their loved ones, and staff. They listen attentively, reflect on what they are hearing, and help the person deal with their own life situation at that moment. Prayer is offered based upon the beliefs, traditions, and worship style of the person being counseled.

Counseling is available for families who must make end-of-life decisions: e.g. Health Care Proxy, Do Not Resuscitate Orders, initiating / removing life support and organ donation. Bereavement counseling is also provided.

Please tell your nurse if you would like a Pastoral Care visit.

Lori's Gift Shop

The mission of Lori’s Gift Shop is to provide our patients and visitors with the highest standard of customer service while offering a wide variety of products for use during your stay. We also offer an assortment of fresh flower arrangements that allow you the convenience of one-stop shopping.

Located on the first floor near the main entrance, we offer to deliver any product to patient rooms free of charge. For hours or additional information, call (972) 420-1852 .

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