For Patients
We offer a wide range of resources to ensure you get all the information you need to understand and be comfortable with your care.
Information, guidance and resources for our patients
At Medical City Lewisville, we know that having a family member or loved one in the hospital can be extremely stressful, so we strive to provide all the amenities you need so you can focus on what is important.
Patient Resources
Patient Resources
Online registration
We know your time is valuable. That’s why we offer convenient online registration for services such as surgical procedures, mammograms, and diagnostic tests and treatments.
We know your time is valuable. That’s why we offer convenient online registration for services such as surgical procedures, mammograms, and diagnostic tests and treatments.
Participating insurance plans
We accept all forms of government insurance from the U.S., Canada and other countries. We also accept Medicare, Medicaid, Civilian Health and Medical Program of the Uniformed Services (CHAMPUS), and workers compensation.
Advance care planning
Advance directives are legal documents that allow you to give directions for your future medical care. Advance directives help you protect your right to request or refuse care.
Patient rights and responsibilities
We respect the dignity and pride of each individual we serve. We want our patients to be informed of their rights, responsibilities, and have access to contacts for complaints and grievances.
Hospital amenities
Wifi access
Grab a snack, make yourself comfortable, and connect to the internet - right here in the hospital. The network is accessible to users of wireless ready computers or mobile communication devices. To connect, simply connect to the Guest Network.
*This is an open unsecured connection. Medical City Lewisville assumes no liability for devices that attach to this network.
Pastoral care
Illness often turns one's attention to spiritual matters. The Hospital Chapel is located on the first floor. The Chapel is open at all times to every denomination. In addition, a team of Pastoral Care Volunteers make hospital rounds upon request.
Our Pastoral Care Volunteers are skilled in offering spiritual and emotional support to patients, their loved ones and staff. They listen attentively, reflect on what they are hearing and help the person deal with their own life situation at that moment. Prayer is offered based upon the beliefs, traditions and worship style of the person being counseled.
Counseling is available for families who must make end-of-life decisions: e.g. Health Care Proxy, Do Not Resuscitate Orders, initiating / removing life support and organ donation. Bereavement counseling is also provided.
Please tell your nurse if you would like a Pastoral Care visit.
Lori's Gifts
The mission of Lori's Gift Shop is to provide our patients and visitors with the highest standard of customer service while offering a wide variety of products for use during your stay. We also offer an assortment of fresh flower arrangements that allow you the convenience of one-stop shopping.
Located on the first floor near the main entrance, we offer to deliver any product to patient rooms free of charge. For hours or additional information, call (972) 420-1852.
Food and nutrition services
Food and nutrition services information
Medical City Lewisville provides a Hospitality approach for serving patients their meals. Each morning patients are visited by a Hospitality Associate to assist with the selection of their daily meals. This same Associate returns to the patient's room 5 times throughout the day to deliver meals, assist with food choices, and offer snacks. The Hospitality Associate's name and phone extension is written on the patient's information board for quick and easy access. Medical City Lewisville's Hospitality Program provides a very personal touch for the patient and allows for personal food preferences as well.
Registered Dietitians are on staff every day. In addition to screening patients for nutrition risk, the dietitians complete nutrition assessments, make recommendations to the patient's physician, and provide nutrition education. Dietitians work closely with the Hospitality Associate and all interdisciplinary team members to provide the best nutritional care possible.
Nutrition information
Food Guide Pyramid
Base your diet on the food guide pyramid to have a healthy diet. A healthy diet emphasizes fruits, vegetables, whole grain products, and fat free or low fat milk and milk products as well as:
- Lean meats, poultry, fish, beans, eggs and nuts
- Low in saturated fats, trans fats, cholesterol, salt, and added sugar
- Limited intake of junk foods and alcohol
- A lot of water
Contact us
Food and Nutrition Services is located on the first floor of the Medical City Lewisville near the main entrance. Contact us at (972) 420-4000.
Market Café hours of operation
- Open Monday - Friday, 7:30am - 10:00am & 11:00am - 1:30pm
- Closed on Evenings and Weekends
We are located on the first floor of Medical City Lewisville near the main entrance. Contact us at (972) 420-4000.
Subway at the Market Café
Subway inside Medical City Lewisville is located adjacent to the main entrance, next to the Market Café. There is a full Subway menu and they can handle catering for five to 500 people.
Open Daily 7:00 am - 11:00 pm
For information or catering call (972) 353-1774, or fax to (972) 353-1757.
Patient information
Visiting hours
Medical City Lewisville's mission is to provide family-centered healthcare, therefore, we encourage open visitation throughout the hospital for the benefit of our patients. However, because of the nature of the intensive care unit (ICU), we ask that you remember a few things:
- During shift change (6:30 – 7:30 am and pm), we ask that noise and visitation be limited so the nurses can concentrate on your loved one's critical needs.
- Please limit visitors in the ICU to 2 at a time.
- Please use the family lounge for group visiting and telephone/cell phone calls.
- For their safety, children under the age of 12 are not permitted to visit the ICU unless approved by the Nursing Supervisor.
If you have questions regarding visiting patients in any unit at Medical City Lewisville, please call our main number at (972) 420-1000 and ask to be connected to the appropriate nursing station.
Local health resources
Southern Denton County has many non-profit agencies that provide valuable resources to our community:
CASA of Denton County
CASA recruits, trains and supervises community volunteers to help provide court advocacy services for abused and neglected children who have been removed from their homes by CPS and placed in foster care.
CCA (Christian Community Action)
CCA's Adult Health Center services the working poor, uninsured and under-insured, delivering quality, economical primary and preventive health care.
Children's Advocacy Center for Denton County
Provides free services to victims of serious child abuse in Denton County and support services to the professionals involved in the investigation, prosecution, and treatment of these cases.
Special Abilities of North Texas (formerly Adult Day Stay)
Every family and caregiver with a member who has special needs has access to Special Abilities of North Texas as the regionally recognized state-of-the-art day habilitation, day activity and health services organization.
Denton County Friends of the Family
Services for victims of domestic violence and sexual assault.
Health Services of North Texas
HSNT's Nutrition Center provides supplementary supply of food and hygiene products vital to ensuring the stability and long term health of clients.
The Salvation Army
Through their Emergency Financial Assistance program, The Salvation Army helps stabilize families and individuals who are temporarily unable to afford rent, mortgage, utilities, clothing or food due to a crisis.
SPAN (Special Programs or Aging Needs)
SPAN provides both home delivered and congregate meals to senior citizens.