Behavioral health at Medical City McKinney

Managing stress during COVID-19


Times of insecurity and uncertainty tends to increase stress and anxiety. Dante Burgos, MD, Medical City McKinney behavioral health medical director, offers tips to reduce stress by limiting information intake.

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Our philosophy

We are committed to the belief that all humans have the capacity to change and that healing is a journey. Our healthcare team focuses on connecting with our patients and providing a comfortable environment while delivering exceptional care.

To learn more about our behavioral health services or admission information, please call (855) 341-1025.

Medical City Healthcare is one of the largest and most trusted providers of behavioral health services in North Texas. We strive to help patients with the necessary skills to thrive. We treat the illness and seek to empower the individual by providing programs to assist them on the road to healing by:

  • Providing the highest quality of care
  • Encouraging healing and inspiring hope
  • Empowering patients to recovery

Why the Pavilion?

When it comes to treatment for behavioral health, there are a lot of choices. We hope you'll choose the Pavilion at Medical City McKinney. Our 65,000 square foot facility, opening in September 2020, will provide a safe, serene, and comfortable environment that promotes recovery.

We are here to serve you. You can count on us because we focus on relationships and helping people to rebuild and repair their lives. We consider all aspects of an individual - biological, psychological, social and spiritual - so that we get the deepest, fullest understanding of your unique issues and challenges.

Whether you are here to deal with a work-related crisis or have a family member who suffers from a mood or substance abuse disorder, we respect your journey and how you got here. We will celebrate progress and advocate for you. We are here during your darkest hours and we will partner with you to help get the most out of treatment.

Behavioral health services at Medical City McKinney

We offer behavioral health services for:

  • Adults age 18 to 55
  • Senior adults, age 55 and older
  • Dual Diagnosis Programming, including chemical dependency issues

Chemical dependency-related issues often have an underlying psychiatric diagnosis. We monitor progress and safely manage any complications that may arise, including safe detoxification and withdrawal stabilization.

Treatment programs include:

  • Inpatient programming
  • Expanded outpatient services (coming soon)

We offer behavioral health services for a variety of mental health diagnoses, including but not limited to:

  • Mood disorders (Bipolar disorder, depression)
  • Anxiety or panic attacks
  • Co-occurring disorders of addiction
  • Suicidal feelings or thoughts
  • Trauma or post traumatic distress disorder (PTSD)
  • Psychosis
  • Dementia and Alzheimer's
  • Schizophrenia

What to expect following admission to the behavioral health unit

Your physician will recommend admission on a voluntary or involuntary status. If you are voluntary and wish to be discharged, your physician will need to be contacted to obtain a discharge order and complete the discharge process. This process may take up to four hours.

All units are secured. This is to provide confidentiality to the patients on the unit as well as containing some patients who should not leave the unit due to safety reasons. Depending upon the unit you are admitted to, you may be admitted to a semi-private room.

Upon admission you will be introduced to a personal treatment manager. The treatment manager is a licensed social worker or mental health therapist who will assist with your treatment experience. Updates to family or loved ones will be facilitated through the treatment manager. Contact will be made with family or loved one by the treatment manager within 24 hours of admission.

There are multiple behavioral medicine units. If the unit to which you should be admitted is full, you may be assigned to one of the other units. You will still get to attend the programming that you are supposed to be participating in.

Medical City McKinney is committed to helping patients, their families, and staff to be healthy and safe. Smoking is not allowed anywhere on our campus.

Personal belongings will be inventoried and searched. Please send all medications and valuables home with family. Two to three changes of clothes and minimal toiletries are all that is necessary. The units will not be responsible for lost or misplaced items.

Television and phones are available in the common areas for patients to share. They may be restricted during treatment times. Phone calls will be transferred from the nurses' station phone. Family and friends are required to know your code number to be able to visit or talk on the phone with you. This is for your confidentiality and protection.

Family and friends are welcome to visit during visiting hours (in concordance with the COVID-19 visitor policy) with your consent and code number. Family and friends are not permitted to stay with you due to other patient's confidentiality and for safety reasons.

For families and loved ones

Adult patients are asked about family access to information and participation in treatment. When approved by the patient, you may be asked to participate in treatment planning, learn ways to support your loved one and identify crisis and community resources. Please ensure that the patient has completed appropriate consents to participate.

Behavioral health at Medical City Healthcare

Behavioral health refers to the medical practice of taking care of patients’ mental health care. Mental health care refers to the treatment and care of diseases like depression, anxiety and many more. Treatment often involves some form of psychotherapy.

Learn about Behavioral health