For visitors
Visiting our hospital
We want you to have a safe, comfortable, and satisfying visit when visiting a patient. Learn more about the amenities and services available to our visitors.
Medical City Spine Hospital visitation guidelines
Patient-centered care
Parking
Free parking is available to patients and visitors on surface lots as well as in the garage directly behind the hospital.
Visiting hours
Visiting hours are 7:00am to 7:00pm.
A parent or guardian must remain with patients under 18 years old at all times.
Two visitors are allowed per patient at a time. Additional visitors may wait in designated waiting areas.
Please respect quiet hours and patient privacy during your visit.
Accessibility services (ADA accommodations)
We strive to make our facility accessible to all visitors. Wheelchairs are available at the main entrance, and all public areas are designed for accessibility. If you need assistance, please speak with a staff member.
Cafeteria
Our cafeteria is located on the first floor of the heart hospital, between the lobby and Pavilion I. Hours of operation are 11 a.m. to 2 p.m. Monday through Friday. Visitors can also enjoy vending machines directly behind the information desk on the first floor of the spine hospital, and a coffee counter in the heart hospital lobby that serves beverages and snacks from 7 to 9 a.m. Monday through Friday.
Security
Medical City Spine Hospital has a dedicated 24-hour security team patrolling the campus. They respond promptly to any concerns, requests, and lost and found inquiries. For security assistance, call the hospital operator at (972) 940-8000 and ask to be transferred to security or dial "00" from any hospital phone.
Social services
Patients sometimes require special needs while in the hospital and when planning to return home. Our licensed social workers and case managers provide a variety of services to assist patients, their families, and friends. Please tell your nurse if you would like to connect with a social worker.
Spiritual support
Chaplains are available to provide spiritual and emotional support to patients, families, and friends. To request chaplain services, call the hospital operator at (972) 940-8000 or tell your nurse you would like a chaplain visit.
Smoking policy
Smoking and tobacco use are not permitted anywhere on the hospital grounds, including outdoor areas and parking lots. Thank you for helping us maintain a healthy environment.
Valuables and personal belongings
We request that you leave all valuables at home. Medical City Spine Hospital does not accept responsibility for lost or stolen valuables or personal items. If necessary, your nurse can arrange to store small items in the hospital safe.