For visitors

Visiting hours are generally 7:00 am – 9:00 pm, except in the ICU, labor and delivery, and neonatal ICU.

ICU is closed daily from 6:00 pm – 8:00 pm and 10:00 pm – 8:00 am to allow for certain aspects of patient care.

Mom/Baby (Postpartum) observe Serenity Time from 2:00 pm – 4:00 pm daily to encourage quiet rest and healing for patients. This is a period of time of low stimulation with few or no interruptions. Family and visitors are asked not to visit patients during this time.

A parent or guardian must remain with patients under 18 years old at all times.

Two visitors are allowed per patient at a time for most units. Additional visitors may wait in designated waiting areas. Labor and delivery patients may have 1 adult overnight visitor. If a patient is actively in labor overnight, they may have 2 visitors at the bedside. In Postpartum to promote patient recovery, children younger than 16 cannot visit or stay in room without another adult to supervise them, even for a short time. Only 1 adult visitor can stay overnight with patient, unless in a suite.

Please respect quiet hours and patient privacy during your visit.

We strive to make our facility accessible to all visitors. Wheelchairs are available at the main entrance, and all public areas are designed for accessibility. If you need assistance, please speak with a staff member.

Free parking is available at all main entrances to Tower A (facing 15th Street), Tower B (Emergency Room), and Tower C (Sarah Cannon Cancer Hospital and Burn/Trauma ICU).

Free valet parking is generally available 8:00 am – 5:00 pm, Monday through Friday, at the hospital's main entrance Tower A (facing 15th Street), Tower B (Emergency Room), and Doctors Office Building 1.

Our hospital cafeteria is located in Tower A on the first floor by the Coit Street Entrance and offers hot meals and prepared grab–and–go options. The cafeteria is open Monday – Friday 7:00 am – 7:00 pm and Saturday – Sunday 7:00 am – 2:00 pm.

Visitors can also enjoy smoothies, sandwiches and salads from a café located in the Tower B Atrium Lobby near the Registration area. The Tower B café is generally open Monday-Friday, 8:00 am – 7:00 pm, and Saturday 11:00 am – 4:00 pm. It is closed on Sundays.

Family members may order a guest meal tray to be delivered to the patient's room during regular meal service hours at an additional cost. Please ask your nurse how to purchase a guest meal tray.

Medical City Plano‘s gift shop offers snacks, flowers and personal items. It is located in Tower B on the first floor near the Emergency Department Entrance and Chapel. The gift shop is open Monday–Friday, 9:00 am – 4:00 pm, and Saturday–Sunday 10:00 am – 2:00 pm. More information: (972) 519-1270.

Interpreter services are available for non–English–speaking patients and families. For assistance, please call (877) 664-0258.

The hospital chapel is located in Tower B first floor lobby by the emergency department entrance and gift shop. The Chapel is open at all times to every denomination.

Chaplains are available to provide spiritual and emotional support to patients, families, and friends. To request chaplain services, call the Hospital Operator or tell your nurse you would like a chaplain visit.

Medical City Plano has a dedicated 24-hour security team patrolling the campus. They respond promptly to any concerns, requests and lost and found inquiries. For security assistance, call (972) 519-4911 or call the Hospital Operator by dialing "00" from any hospital phone.

Smoking and tobacco use are not permitted anywhere on the hospital grounds, including outdoor areas and parking lots. Thank you for helping us maintain a healthy and healing environment.

Patients sometimes require special needs while in the hospital and when planning to return home. Our licensed social workers and case managers provide a variety of services to assist patients, their families and friends. Please tell your nurse if you would like to connect with a social worker.

We request that you leave all valuables at home. Medical City Plano does not accept responsibility for lost or stolen valuables or personal items. If necessary, your nurse can arrange to store small items in the hospital safe.