For Patients
Information, guidance and resources for our patients
Our multidisciplinary teams partner with you to create personalized care plans, so that you feel confident and comfortable with your treatment.
Patient Resources
Patient Resources
Online registration
We know your time is valuable. That’s why we offer convenient online registration for services such as surgical procedures, mammograms, and diagnostic tests and treatments.
We know your time is valuable. That’s why we offer convenient online registration for services such as surgical procedures, mammograms, and diagnostic tests and treatments.
Participating insurance plans
We accept all forms of government insurance from the U.S., Canada and other countries. We also accept Medicare, Medicaid, Civilian Health and Medical Program of the Uniformed Services (CHAMPUS), and workers compensation.
Patient rights and responsibilities
We respect the dignity and pride of each individual we serve. We want our patients to be informed of their rights, responsibilities, and have access to contacts for complaints and grievances.
Advance care planning
Advance directives are legal documents that allow you to give directions for your future medical care. Advance directives help you protect your right to request or refuse care.
Patient information
Visiting hours
Visiting hours are generally 7am – 9pm, except in the ICU, labor and delivery, and neonatal ICU.
ICU is closed daily from 6pm – 8pm and 10pm – 8am to allow for certain aspects of patient care.
Mom/Baby (Postpartum) observe Serenity Time from 2pm – 4pm daily to encourage quiet rest and healing for patients. This is a period of time of low stimulation with few or no interruptions. Family and visitors are asked not to visit patients during this time.
Neonatal ICU is closed daily 6:30am – 7:30am and 6:30pm – 7:30pm to allow for certain aspects of patient care.
A parent or guardian must remain with patients under 18 years old at all times.
Two visitors are allowed per patient at a time for most units. Additional visitors may wait in designated waiting areas.
Labor and delivery patients may have 1 adult overnight visitor. If a patient is actively in labor overnight, they may have 2 visitors at the bedside.
Please respect quiet hours and patient privacy during your visit.
Free parking & valet
Free parking is available at all main entrances to Tower A (facing 15th Street), Tower B (Emergency Room), and Tower C (Sarah Cannon Cancer Hospital and Burn/Trauma ICU).
Free valet parking is generally available 9am – 5pm, Monday through Friday, at the hospital's main entrance Tower A (facing 15th Street), Tower B (Emergency Room), and Doctors Office Building 1.
Meals
Patients receive assistance with the selection of their daily meals, which are recommended by physicians and registered dietitians on staff. Contact Food and Nutrition Services or your care team for support.
Family members may order a guest meal tray to be delivered to the patient's room during regular meal service hours at an additional cost. Please ask your nurse how to purchase a guest meal tray.
Accessibility services (ADA accommodations)
We strive to make our facility accessible to all patients. Wheelchairs are available at the main entrance, and all public areas are designed for accessibility. If you need assistance, please speak with a staff member.
Interpreter services
Interpreter services are available for non-English-speaking patients and families. For assistance, please call (877) 664-0258.
Social services
Patients sometimes require special needs while in the hospital and when planning to return home. Our licensed social workers and case managers provide a variety of services to assist patients, their families and friends. Please tell your nurse if you would like to connect with a social worker.
Spiritual support & chapel
The hospital chapel is located in Tower B first floor lobby by the emergency department entrance and gift shop. The Chapel is open at all times to every denomination.
Chaplains are available to provide spiritual and emotional support to patients, families, and friends. To request chaplain services, call the Hospital Operator or tell your nurse you would like a chaplain visit.
Weekly visits from our trained therapy dogs bring smiles to patients on Monday, Wednesday, and Thursday evenings. If you would like to schedule a therapy dog visit, please tell your nurse or call the Volunteer Department at (972) 519-1272.
Medical City Plano’s Healing Garden is a peaceful setting in which to relax outdoors and is located west of the 15th Street entrance. Patients, family members, and visitors are invited to use the garden as a retreat during their visit.
Patient advocates
Our leadership team is available to answer any questions you may have regarding hospital procedures, accommodating special needs and/or to advocate on your behalf regarding questions or concerns.
If you're a patient, ask to speak with your nurse for prompt resolution. Or call: (972) 519-1538
Security
Medical City Plano has a dedicated 24-hour security team patrolling the campus. They respond promptly to any concerns, requests and lost and found inquiries.
For security assistance, dial "00" from any hospital phone to call the Hospital Operator.
Valuables and personal belongings
We request that you leave all valuables at home. Medical City Plano does not accept responsibility for lost or stolen valuables or personal items. If necessary, your nurse can arrange to store small items in the hospital safe.
Smoking policy
Smoking and tobacco use are not permitted anywhere on the hospital grounds, including outdoor areas and parking lots. Thank you for helping us maintain a healthy environment.