Contact Numbers

The Health Information Management/Medical Records Department hours of operation are Monday – Friday 8:30am – 4:00pm. Contact numbers are as follows:

Request Copies of Your Medical Records

To obtain a copy of your medical records, please complete the medical records release form below and provide a copy of your driver's license.

Download Forms

Upon completion, mail the completed form to:


Medical City McKinney, ROI Department,
Dallas SSC
P.O. Box 290489
Nashville, TN 37229-0489

Phone: (888) 749-7952

Patient fax line: (469) 484-2006

ROI Office Operating Hours


8:30 am to 4:00 pm

For calls left after business hours, your call will be returned the next business day.

Certified Birth Certificates

When a child is born at Medical City McKinney we submit the Birth Certificate information to the Bureau of Vital Statistics. Certified Birth Certificates can only be obtained through the Bureau of Vital Statistics, which is part of the Texas Department of State Health Services. The hospital does not have a certified copy on file.

Obtaining a Certificate

For parents, or patients over the age of 18, to obtain a Birth Certificate, an application must be submitted to the Bureau of Vital Statistics.

This may be done in two ways:

Collin County Clerk’s Office

Fill out the application on the Texas Department of State Health Services website and submit to the Collin County Clerk’s Office:

Colin County Clerk
2300 Bloomdale Blvd
McKinney, TX 75071
(972) 548-4185

Colin County Clerk
900 E Park Blvd, Ste 140C
Plano, TX 75074
(972) 881-3025

The Bureau of Vital Statistics

Order a Copy of a Certified Birth Certificate from Texas Department of State Health Services website or fill out the application and submit to:

The Bureau of Vital Statistics, DSHS
PO Box 12040
Austin, TX 78711

Phone: (888) 963-7111