For visitors

As of March 21, 2023:

• To ensure a safe care environment, Medical City Healthcare will rely on the Community Level of COVID-19 activity to determine our mask policy.
• Because the Community Level is currently "low" for Collin, Dallas, Denton, Parker, and Tarrant counties, masking is now optional for employees, medical staff and visitors in all of our facilities, including hospitals, surgery centers and outpatient clinics. Masks may still be required in areas of more complex care, such as intensive care or transplant units.
• Visitation for COVID-19 patients or patients under investigation (PUI) is determined by the patient's attending physician. In-person visitation may be restricted if an attending physician determines that in-person visitation may lead to the transmission of an infectious agent that poses a serious community health risk.
  • Special consideration is given in end-of-life situations or when a visitor is essential for the patient's emotional well-being and care. These visitors will be required to wear appropriate PPE.

• COVID-19-positive individuals may not visit.
• By entering, visitors acknowledge they have not recently been exposed to a COVID-19-positive individual and are not experiencing any of the following symptoms:
  • Fever or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Muscle or body aches
  • New loss of taste or smell
• Masking is now optional for employees, medical staff and visitors in all of our facilities, including hospitals, surgery centers and outpatient clinics. Masks may still be required in areas of more complex care, such as intensive care or transplant units.
• Exposed visitors (e.g., contact with COVID–19 patient(s) prior to admission) should be advised to report any signs and symptoms of acute illness to their healthcare provider for a period of at least 14 days after the last known exposure to the sick patient.

Visitation at Medical City Lewisville may be limited. Please call in advance of visiting.

Thank you for your steadfast commitment to our patients, to each other and to our community.

Circumstances may allow for specific exceptions to any visitation restrictions described on this webpage. Those circumstances include religious visitation as well as a designated support person for a patient with a disability to aid with communication or other necessary components of the patient's treatment. All persons entering under an exception remain subject to appropriate infection control protocols.

Medical City Lewisville's mission is to provide family-centered healthcare, therefore, we encourage open visitation throughout the hospital for the benefit of our patients. However, because of the nature of the intensive care unit (ICU), we ask that you remember a few things:

• During shift change (6:30 – 7:30 am and pm), we ask that noise and visitation be limited so the nurses can concentrate on your loved one's critical needs.
• Please limit visitors in the ICU to 2 at a time.
• Please use the family lounge for group visiting and telephone/cell phone calls.
• For their safety, children under the age of 12 are not permitted to visit the ICU unless approved by the Nursing Supervisor.

If you have questions regarding visiting patients in any unit at Medical City Lewisville, please call our main number at (972) 420-1000 and ask to be connected to the appropriate nursing station.

• Open Monday - Friday, 7:30am - 10:00am & 11:00am - 1:30pm
• Closed on evenings and weekends

We are located on the first floor of Medical City Lewisville near the main entrance. Contact us at (972) 420-4000.

Reasons Coffee Bar inside Medical City Lewisville is located adjacent to the main entrance, next to the Market Café.

Open Monday – Friday 6:30am – 11:00am and 12:00pm – 2:30pm