For Visitors

Free parking is available Monday through Friday, at the hospital's main entrance, the Emergency Room entrance, and on the East and North sides of the facility.

Visitors are allowed 24 hours per day. After 7:00 pm, enter through the emergency entrance.

A parent or guardian must remain with patients under 18 years old at all times.

Two visitors are allowed per patient at a time. Additional visitors may wait in designated waiting areas.

Please respect quiet hours and patient privacy during your visit.

We strive to make our accessible to all visitors. Wheelchairs are available at the main entrance, and all public areas are designed facility for accessibility. If you need assistance, please speak with a staff member.

The Medical City Alliance Café is located on the first floor of the main hospital building:

Monday-Friday

7:00am - 9:30am & 11:00am - 2:00pm

Vending
Snacks and beverages are available 24 hours a day in vending machines that are located in the Cafe.

Interpreter services are available for non-English-speaking patients and families. For assistance, please ask your nurse for information.

Medical City Alliance has a dedicated 24-hour security team patrolling the campus. They respond promptly to any concerns, requests and lost-and-found inquiries. For security assistance, call (214) 897–1757 or dial "00" from any hospital phone.

Patients sometimes require special needs while in the hospital and when planning to return home. Our licensed social workers and case managers provide a variety of services to assist patients, their families and friends. Please tell your nurse if you would like to connect with a social worker.

The hospital chapel is located on the first floor of the hospital next to the emergency entrance. The Chapel is open at all times to every denomination.

A chaplain is available to provide spiritual and emotional support to patients, families and friends. To request chaplain services, call the hospital operator or tell your nurse you would like a chaplain visit.

Smoking and tobacco use are not permitted anywhere on the hospital grounds, including outdoor areas and parking lots. Thank you for helping us maintain a healthy environment.

We request that you leave all valuables at home. Medical City Alliance does not accept responsibility for lost or stolen valuables or personal items. If necessary, your nurse can arrange to store small items in the hospital safe.