Visitor policy

Medical City Healthcare is taking proactive measures to help ensure the health and safety of patients, caregivers, colleagues and our communities.

COVID-19 Visitor Policy

Visitors can be good medicine for patients. Family members and friends are welcome to visit. However, since patient care is the primary concern at Medical City Alliance, specific visiting hours have been established in order to enhance the quality of care.

Medical / Surgical Floors

  • 7:00am – 9:00pm

Intensive Care Unit

  • 7:00am – 9:00pm

Patients in the Intensive Care Unit (ICU) must have quiet, non-stimulating extended periods of rest to promote healing.

If necessary, please designate a primary and secondary family member as contact persons for ICU personnel to call. Please be aware that no patient information can be given over the telephone. Any information released will be given only to the person(s) designated.

To provide the necessary environment for critical care patients, please observe the following:

  • Visitors as designated by the patient only
  • Visits by children younger than 12 should be limited based on parental discretion considering the condition of the patient and developmental/emotional readiness of the individual child
  • No more than two visitors at a time
  • No flowers or candy and only limited personal items are allowed
  • No food or drink at the patient’s bedside

Labor & Delivery - Postpartum

  • 9:00am – 2:00pm
  • 2:00pm – 4:00pm: Cuddle time to promote family bonding and privacy with their little one
  • 4:00pm – 9:00pm

Level III Neonatal Intensive Care Unit

The NICU visiting hours could be subject to limitation based on the health condition of the baby. Otherwise, parents and grandparents are welcome in the nursery, except during the following shift change times:

  • 7:00pm – 7:30am
  • 7:00pm – 7:30pm

NICU Visiting Regulations

  • No more than two visitors per patient are allowed at one time.
  • Visitors should maintain a quiet environment and avoid unnecessary noise.
  • Visitors in semi-private rooms should be considerate of both patients.
  • Visitors must dress appropriately and must wear shirts and shoes.
  • Children may visit for brief periods at the discretion of the nurse.
  • Visitors may be asked to leave the room during tests/treatments or when the doctor or nurse needs to see the patient.
  • People with colds, sore throats or any contagious diseases should not visit patients.