Visitor policy

Medical City Healthcare is taking proactive measures to help ensure the health and safety of patients, caregivers, colleagues and our communities.

COVID-19 Visitor Policy

Medical City Alliance believes visitation from family and friends can be good medicine for patients. Outside of times when visitation must be restricted due to the COVID-19 pandemic, family members and friends are welcome to visit. Please note, the patient (or patient’s representative) has the authority to choose who may or may not visit. This decision is made by the patient (or patient’s representative) and is strictly enforced by Medical City Alliance, typically through the nursing staff, Charge Nurse or House Supervisor as necessary.

Since patient recovery is the principle concern at Medical City Alliance, specific visiting hours have been established in order to enhance and accommodate the quality of care.

Medical / Surgical & PCU Units

7:00am – 9:00pm

Intensive Care Unit (ICU)

7:00am – 9:00pm

Patients in the Intensive Care Unit (ICU) often require quiet, non-stimulating extended periods of rest to promote healing. Family members or friends should consider designating a primary and secondary family member as contact person(s) for ICU personnel to call with updates. That contact should then share information with other family members and friends as allowed by the patient or the patient’s representative.

It is important to note that patient information cannot be given over the telephone to anyone other than the designated contact. If you are not the designated contact, please DO NOT call the ICU for updates. Any information released can only be given to the person(s) designated.

To provide a healing environment for ICU patients, please observe the following:

  • Visitors as designated by the patient only
  • Visits by children younger than 12 should be limited based on parental discretion considering the condition of the patient and developmental/emotional readiness of the individual child
  • No more than two visitors at a time
  • No flowers or candy and only limited personal items are allowed
  • No food or drink at the patient’s bedside

Women’s Services

Labor & Delivery & Postpartum

9:00am – 2:00pm

2:00pm – 4:00pm: Quiet Hours. No visitation please. Family bonding and privacy time.

4:00pm – 9:00pm

Level III Neonatal Intensive Care Unit

Visiting the NICU is always subject to limitation based on the health condition of the baby. Otherwise, parents, family members and friends (designated by the parent/parents) are welcome to visit at any time. The Medical City Alliance NICU extends open visitation hours, welcoming designated family members or loved ones at any time, 24-hours a day, seven days a week.

NICU Visiting Regulations

  • No more than two visitors per patient are allowed at one time.
  • Visitors should maintain a quiet environment and avoid unnecessary noise.
  • Visitors in semi-private rooms should be considerate of both patients.
  • Visitors must dress appropriately and must wear shirts and shoes.
  • Children may visit for brief periods at the discretion of the nurse.
  • Visitors may be asked to leave the room during tests/treatments or when the doctor or nurse needs to see the patient.
  • People with colds, sore throats or any contagious diseases should never visit the NICU. This includes COVID-19 symptoms including, but not limited to, fever, cough, loss of taste or smell, or other common symptoms related to COVID-19. If you suspect you have been exposed to COVID-19, and even if you are not exhibiting symptoms, for the safety of every patient in the NICU, please do not visit.