For Visitors

As of March 21, 2023:

• To ensure a safe care environment, Medical City Healthcare will rely on the Community Level of COVID-19 activity to determine our mask policy.
• Because the Community Level is currently “low” for Collin, Dallas, Denton, Parker, and Tarrant counties, masking is now optional for employees, medical staff and visitors in all of our facilities, including hospitals, surgery centers and outpatient clinics. Masks may still be required in areas of more complex care, such as intensive care or transplant units.
• Visitation for COVID-19 patients or patients under investigation (PUI) is determined by the patient’s attending physician. In-person visitation may be restricted if an attending physician determines that in-person visitation may lead to the transmission of an infectious agent that poses a serious community health risk.
  • Special consideration is given in end-of-life situations or when a visitor is essential for the patient’s emotional well-being and care. These visitors will be required to wear appropriate PPE.

• COVID-19-positive individuals may not visit.
• By entering, visitors acknowledge they have not recently been exposed to a COVID-19-positive individual and are not experiencing any of the following symptoms:
• Masking is now optional for employees, medical staff and visitors in all of our facilities, including hospitals, surgery centers and outpatient clinics. Masks may still be required in areas of more complex care, such as intensive care or transplant units.
• Exposed visitors (e.g., contact with COVID–19 patient(s) prior to admission) should be advised to report any signs and symptoms of acute illness to their healthcare provider for a period of at least 14 days after the last known exposure to the sick patient.

Visitation at Medical City Alliance Hospital may be limited. Please call in advance of visiting.

Thank you for your steadfast commitment to our patients, to each other and to our community.

Circumstances may allow for specific exceptions to any visitation restrictions described on this webpage. Those circumstances include religious visitation as well as a designated support person for a patient with a disability to aid with communication or other necessary components of the patient's treatment. All persons entering under an exception remain subject to appropriate infection control protocols.

7:00am - 9:00pm

Patients in the Intensive Care Unit (ICU) often require quiet, non-stimulating extended periods of rest to promote healing. Family members or friends should consider designating a primary and secondary family member as contact person(s) for ICU personnel to call with updates. That contact should then share information with other family members and friends as allowed by the patient or the patient's representative.

It is important to note that patient information cannot be given over the telephone to anyone other than the designated contact. If you are not the designated contact, please DO NOT call the ICU for updates. Any information released can only be given to the person(s) designated.

To provide a healing environment for ICU patients, please observe the following:

• Visitors as designated by the patient only
• Visits by children younger than 12 should be limited based on parental discretion considering the condition of the patient and developmental/emotional readiness of the individual child
• No more than two visitors at a time
• No flowers or candy and only limited personal items are allowed
• No food or drink at the patient's bedside

7:00am - 9:00pm

Labor & Delivery & Postpartum

9:00am - 2:00pm

2:00pm - 4:00pm: Quiet Hours. No visitation please. Family bonding and privacy time.

4:00pm - 9:00pm

Level III Neonatal Intensive Care Unit

Visiting the NICU is always subject to limitation based on the health condition of the baby. Otherwise, parents, family members and friends (designated by the parent/parents) are welcome to visit at any time. The Medical City Alliance NICU extends open visitation hours, welcoming designated family members or loved ones at any time, 24-hours a day, seven days a week.

NICU Visiting Regulations

• No more than two visitors per patient are allowed at one time.
• Visitors should maintain a quiet environment and avoid unnecessary noise.
• Visitors in semi-private rooms should be considerate of both patients.
• Visitors must dress appropriately and must wear shirts and shoes.
• Children may visit for brief periods at the discretion of the nurse.
• Visitors may be asked to leave the room during tests/treatments or when the doctor or nurse needs to see the patient.
• People with colds, sore throats or any contagious diseases should never visit the NICU. This includes COVID-19 symptoms including, but not limited to, fever, cough, loss of taste or smell, or other common symptoms related to COVID-19. If you suspect you have been exposed to COVID-19, and even if you are not exhibiting symptoms, for the safety of every patient in the NICU, please do not visit.