Medical City Arlington Hospital is committed to providing you and your loved ones a respectful and positive experience.

All staff are here to listen and help address any concerns that you may have. Our goal is to ensure you and your family are provided with safe, high quality and compassionate care.

Our Patient Relations Department has been designated, by hospital leadership, to facilitate a formal review and follow-up to concerns. Information shared with Patient Relations is reported to all executive levels of the hospital.

How to share your feedback

We encourage you to discuss your feedback with your caregivers in order to resolve the issue as soon as possible. However, if your concerns have not been addressed adequately we also would like to hear from you:

Online

Concerns or compliments about Medical City Arlington Hospital can be sent through the Contact Us page.

Phone

Patients and family members may call and request to speak to Patient Relations at (682) 509-6033, Monday through Friday, from 8:30am through 5:00pm Afterhours, weekends and holidays, please call (682) 509-6888. Note: We strive to return your call within the day; all calls will be returned within the next business day.

Appointment

Patients and family members can schedule an appointment to visit our office and speak with a Patient Relations team member at 682-509-6033. We can also meet with you where you are receiving care and/or attend family meetings.

Mail

Concerns or complaints may be mailed to:

Medical City Arlington
3301 Matlock Road
Arlington, Texas 76015

Hours of Operation:
Monday-Friday
8:30am - 5:00pm

For Billing questions or concerns, please contact our billing office toll free at (866) 656-8781, by fax at (800) 561-1743, or via email at CustomerService@Parallon.com.