For visitors
Visiting our hospital
We want you to have a safe, comfortable, and satisfying visit when visiting a patient. Learn more about the amenities and services available to our visitors.
Medical City Arlington visitation guidelines
Parking
Thank you for your patience and understanding as we expand our facility to provide compassionate care to more patients and loved ones. We recognize construction impacts parking and suggest you take advantage of free valet services (see below) and local shuttles to transport you across campus.
Free patient and visitor parking is available:
- Medical City Arlington Main Entrance Parking Lot (between the hospital and Matlock Road)
- Pavilion I Professional Office and the Emergency Department Parking lot
- Parking garage located at the corner of Matlock Road and Omega Road
Free patient and visitor valet services are available:
- Parking garage (first floor-look for signs) located at the corner of Matlock Road and Omega Road between 7:00am - 5:00pm.
Visiting hours
General visiting hours are 10:00am – 8:30pm, seven-days a week
Exceptions include:
ICU, NTICU, CVICU 10:00am – 10:00pm
labor and delivery 24-hours
neonatal ICU 24-hours
Two visitors are allowed per patient at a time. Additional visitors may wait in designated waiting areas. Please respect quiet hours and patient privacy during your visit.
Accessibility services (ADA accommodations)
We strive to make our facility accessible to all visitors. Wheelchairs are available at the main entrance, and all public areas are designed for accessibility. If you need assistance, please speak with a staff member.
Cafeteria
Our hospital cafeteria is located on the first floor of the main tower and is open for breakfast, lunch, and dinner.
Gift Shop
Medical City Arlington’s gift shop offers snacks, flowers, and personal items. It is located near the patient waiting area on the first floor of the main tower. The gift shop is open:
- Monday – Friday: 7:30am to 8:00pm
- Saturday – Sunday: 9:00am – 6:00pm
Interpreter services
Interpreter services are available for non-English-speaking patients and families. For assistance, please ask your nurse to provide interpreter services during your visit.
Security
Medical City Arlington has a dedicated 24-hour security team patrolling the campus. They respond promptly to any concerns, requests and lost and found inquiries. For security assistance, dial "00" from any hospital phone.
Social services
Patients sometimes require special needs while in the hospital and when planning to return home. Our licensed social workers and case managers provide a variety of services to assist patients, their families and friends. Please tell your nurse if you would like to connect with a social worker.
Spiritual support & chapel
The hospital chapel is located on the first floor of the main tower. The Chapel is open at all times to every denomination.
Chaplains are available to provide spiritual and emotional support to patients, families, and friends. To request chaplain services, call the Hospital Operator or tell your nurse you would like a chaplain visit.
Smoking policy
Smoking and tobacco use are not permitted anywhere on the hospital grounds, including outdoor areas and parking lots. Thank you for helping us maintain a healthy environment.
Valuables and personal Belongings
We request that you leave all valuables at home. Medical City Arlington does not accept responsibility for lost or stolen valuables or personal items. If necessary, your nurse can arrange to store small items in the hospital safe.