Visitor policy

Medical City Healthcare is taking proactive measures to help ensure the health and safety of patients, caregivers, colleagues and our communities.

COVID-19 Visitor Policy

Visiting Hours

General Patients

Every day from 10:00am - 8:30pm.
All children under the age of 12 must be accompanied by an adult.

Critical Care Unit

CCU visiting hours begin at 10:00am and occur every two hours until 10:00pm.
We can only accommodate two visitors at a time. Please limit the length of your visit to 30 minutes.

Pediatrics & Maternity

Visitors must sign in with security in the Women’s Center lobby before visiting a patient in these units. Medical City Arlington promotes family-centered care, which includes 24 hour visitation.

For more information on services and accommodations, contact the hospital administration.

Local Hotel Accommodations

For families traveling to Arlington to be with a loved one who might be hospitalized away from home, the following information might be useful to you. The Arlington Highlands retail center is located approximately one mile south of the Medical City Arlington campus and offers numerous restaurants and shops.

Free Parking & Valet Services

Free patient and visitor parking is available at the Main Registration entrance of the Medical City Arlington Hospital, in front of the Professional Office Building A and the Emergency Department Parking lot. Valet parking is available at the entrance of the Main Hospital (facing Matlock) and Professional Office Building A (facing Mayfield) from 7:00am - 5:00pm.

Bank Machines

For your convenience, an automatic teller machine (ATM) is available on the first floor just outside the Medical Mall between the Laboratory and the Heart Vascular Center.

Gift Shop

The hospital’s gift shop is located in the Family Reception Area. The gift shop is operated by Cloverkey and offers gifts for people of all ages, get-well gifts, toys, games, fresh flowers, balloons, convenience items, electronics, snacks and drinks.

The gift shop accepts cash and credit cards. Free on-campus delivery is available.

  • Online: click the “Find a hospital” button, select Medical City Arlington (Store #104), and make your selections
  • Phone: (682) 509-6220
  • Orders placed within 2 hours of gift shop closing are delivered the same day.

Gift shop hours:

  • Monday through Friday: 9 a.m. to 6 p.m.
  • Saturday: 10 a.m. to 4 p.m.
  • Sunday: Noon to 4 p.m.

Guest Meal Trays

Family members may order a guest tray to be delivered to the patient's room during regular meal service hours at an additional cost. Please ask your nurse how to purchase a guest meal tray.

Internet Access

Wireless (Wi-Fi) Internet access is available throughout the hospital, including patient rooms and public areas, free of charge for the convenience of our patients and guests. This public network can be accessed from anywhere within the hospital.

To access the MCA Wireless Network:

  • Search for wireless networks
  • Select and connect to the network listed as “Guest_Access”
  • Once selected, the Acceptable Use policy will be shown
  • After reviewing the policy, choose “I Agree”
  • Open your browser and you’ll be directed to the HCA website

Pastoral Care

Illness often turns one's attention to spiritual matters. The Hospital Chapel is located on the first floor around the corner from the Medical Mall. The Chapel is open at all times to every denomination. A Hospital Chaplain is available throughout the week and may be requested by calling the Hospital Operator. In addition, a team of Pastoral Care Volunteers make hospital rounds throughout the week. Please tell your nurse if you would like a chaplain visit. In addition, emergency Chaplain visits are available 24 hours a day by contacting the hospital operator.


Uniformed security guards are available on the medical campus 24 hours a day for the benefit of patients and visitors. If you or your family need escort services to a parked vehicle, contact the Hospital Operator.

Valuables and Personal Belongings

We request that you leave all valuables at home. Medical City Arlington does not accept responsibility for lost or stolen valuables or personal items. If necessary, your nurse can arrange to store small items in the hospital safe.

Food and Snacks

The cafeteria is located on the first floor of the hospital past the Medical Mall. Meals are served three times a day. Vending machines are also located in the cafeteria.


All patient rooms have a television with a wide array of cable channels. Many rooms also have VCR and/or DVD players.