For visitors
Stay updated through Medical City North Hills Hospital's visitor page, which features guidelines and safety protocols for a seamless experience in North Richland Hills, Texas.
Visiting our hospital
Medical City North Hills is taking proactive measures to help ensure the health and safety of patients, caregivers, colleagues and our communities.
Medical City Healthcare visitation guidelines
Visitors can be good medicine for patients. Family members and friends are welcome to take advantage of our "Open Visitation" policy, which allows visitation 24 hours a day. Please note that there may be Justified Clinical Restrictions in place that limit the visitation hours for a particular patient. Check with the patient’s nurse or doctor to see if any of these restrictions are in place before scheduling a visit.
Justified Clinical Restrictions may include, but need not be limited to, one or more of the following:
- Visitors as designated by the patient only
- Visits by children younger than 12 should be limited based on parental discretion considering the condition of the patient and developmental/emotional readiness of the individual child
- No more than two visitors at a time
- No flowers or candy and only limited personal items are allowed
- No food or drink at the patient’s bedside
At Medical City North Hills, we firmly believe the love and support provided by family and friends is an integral part of the healing process. The healing process is a partnership and Medical City North Hills is honored to be a part of this process.
For God so loved the world. John 3:16
Pastoral Care facilitates spiritual support, counsel and ecclesiastical ministry for patients, their family members and for staff members of the hospital.
Our Pastoral Care Staff is comprised of volunteer Pastoral Care Chaplains.
The chapel is a space for prayer and meditation for all, and is open 24 hours a day. It is located on the 2nd floor of the main hospital.
Our hospital chaplains serve in a variety of faith traditions.
The chapel at Medical City North Hills is open to all faiths. Please contact Medical City North Hills to assist in meeting specific religious needs.
Contact us
To reach a chaplain after hours, please call the hospital operator by dialing "0" on a hospital phone, or by calling (817) 255-1652.
To schedule an event in the chapel call (817) 255-1176.
All prayer requests are confidential and will not be published in any form.
Facility map
Medical City North Hills
- First Floor: Main Entrance, Emergency Entrance, Ambulance Entrance, Main Surgery Entrance, Cafeteria, Gift Shop, Vending, Central Patient Registration, Imaging/Nuclear Medicine, Outpatient Imaging, Blood Draw and Lab, Day Surgery
- Second Floor: Cardiovascular Care Unit, Coronary Stepdown Unit, Chapel, Waiting Room
- Third Floor: Intensive Care Unit, Patient Rooms (301-315, 316-327), Waiting Room
- Fourth Floor: Patient Rooms (418-428)
- Fifth Floor: Patient Rooms (501-509, 510-523)
- Sixth Floor: Patient Rooms (601-612, 614-618), Vending, Waiting Room
Medical Office Building
- First Floor: Day Surgery Entrance, Day Surgery