Important Information

Visitation at Medical City Green Oaks may be limited. Please call in advance of visiting. More information is available on our COVID-19 Visitor Policy page.

COVID-19 Visitor Policy

I live in the middle of the DFW area and am not sure which outpatient clinic is the best one for me. How do I decide where to start?
Just call any of our outpatient clinic locations in Dallas, Plano, or Las Colinas and someone will be glad to help you find the right service.

How soon can I get an appointment?
Patients may self-present to the Medical City Green Oaks Hospital Dallas front lobby 24 hours a day 7 days a week. An appointment can be scheduled online by selecting the Schedule Appointment button in the top right corner of your web browser. Please call the outpatient clinics directly or call Connections (972) 770-0818 for appointment information.

Do I need to bring a list of my current medications with me when I come for an assessment?
Yes, please bring a current list of your medications (or your family member’s medications) to the hospital. The staff can discuss any questions or concerns you may have about your medications.

What if I have a complaint about my care?
At Medical City Green Oaks Hospital, we want you to be satisfied with you or your family’s care. If you have any concerns or comments about the care given, please contact our Patient Advocate line at (972) 770-0853 during regular business hours, or if you are calling after business hours, on the weekends or holidays, please call (972) 991-9504and ask to speak with a nursing supervisor. Submit a compliment or concern for immediate help by filling out our feedback form.

How does a patient pay for care?
We accept most private insurance plans, however some patients may qualify through the North Texas Behavioral Health Authority which provides behavioral healthcare for residents of Dallas, Ellis, Hunt, Kaufman, Navarro and Rockwall Counties. You can also visit our pay bill online.

What if I don't have insurance?
Patients have the option of using self-pay. Arrangements must be made through our Financial Coordinator at (972) 770-0813. Appropriate referrals to local community services will be provided.

How long is treatment?
The average length of stay for inpatient treatment can last anywhere between 1 to 7 days. The length of outpatient treatment varies from 1 to 6 weeks. Treatment duration is determined by doctor recommendations and appropriate level of care.

How do I obtain a copy of my medical record?
If you are a Healthcare Provider and need to request medical records immediately please fax your request to (469) 484-2006. Make sure you have the name of our Hospital on the request letter. Please allow 4-5 working days for your request to be processed.

If you are a former patient calling to request your medical records we require a medical release form to be completed by the patient or guardian.