Request Copies of Your Medical Records

To obtain a copy of your medical records, please complete the medical records release form below and provide a copy of your driver's license.

Download Forms

Medical Records Release



Upon completion, mail the completed form to:


Medical City Green Oaks, ROI Department,
Dallas SSC
P.O. Box 290489
Nashville, TN 37229-0489

Phone: (888) 749-7952

Patient fax line: (469) 484-2006

ROI Office Operating Hours


8:30 am to 4:00 pm

For calls left after business hours, your call will be returned the next business day.

Normal processing is 5-7 days for record requests. If request for records is prior to 2007 it may take additional time. If you need your record immediately please write this at the top of the form. All other Medical Records request must be sent by mail to the attention of R.O.I. Department.

Provider & Third Party Requests for Medical Record Copies

Healthcare Providers or other third party requestors, send your request to the address or fax number above. If you need your records immediately, please write this on the top of the form. Normal processing is 5 – 7 days. Please direct questions to COIX at (888) 749-7952.