Skip to Content

Patient information

We offer a wide range of resources to ensure you get all the information you need to understand and be comfortable with your care.

Online registration

We know your time is valuable. That’s why we offer convenient online registration for services such as surgical procedures, mammograms, and diagnostic tests and treatments.

We know your time is valuable. That’s why we offer convenient online registration for services such as surgical procedures, mammograms, and diagnostic tests and treatments.

Participating insurance plans

We accept all forms of government insurance from the U.S., Canada and other countries. We also accept Medicare, Medicaid, Civilian Health and Medical Program of the Uniformed Services (CHAMPUS), and workers compensation.

View our participating insurance plans 

Advance care planning

Advance directives are legal documents that allow you to give directions for your future medical care. Advance directives help you protect your right to request or refuse care.

Learn more about advance care planning 

Patient rights and responsibilities

We respect the dignity and pride of each individual we serve. We want our patients to be informed of their rights, responsibilities, and have access to contacts for complaints and grievances.

View your patient rights 

Welcome message to our patients

Our goal is to provide you and your family with the highest level of service. We strive for excellence every day, which is why we have a dedicated interdisciplinary team that offers personalized care tailored to every patient. Our hospital is equipped with 4k integrated operating room suites and the most advanced surgical technology.

We are proud to have been nationally recognized by The Joint Commission’s Gold Seal of Approval for Total Hip and Total Knee Replacement.

We are glad you chose our facility for your healthcare needs and look forward to providing you and your family with excellence, transparency and the highest level of care. If you are considering surgery at our location, we encourage you to schedule a tour by calling (940) 293-2885.

Concierge services

Our concierge strives to enhance your healthcare experience. We offer an array of services to increase the comfort and satisfaction of all guests in our facility. We have taken additional steps to ensure the safety and well-being of our patients and their family members.

Both patients and visitors in our facility can reach out to our concierge for assistance with:

  • Children’s busy books
  • Hospital event information
  • Mobile device charging
  • Navigating the facility
  • Notary services
  • Overnight toiletry bag for guests

For our out-of-town visitors, our concierge can provide information and assistance with the following:

  • Area events and entertainment
  • City maps
  • Local shopping
  • Hotel reservations
  • Restaurant information or reservations

Case Management

Medical City’s Case Management Department consists of social workers and RN case managers. Each floor, or specialty area, is comprised of a social worker and RN case manager designated to that floor. The collaborative, interdisciplinary efforts made by both social worker and RN case manager helps ensure appropriate and effective delivery of direct services to patients and their families.

As each patient is assessed, our department is dually focused on the clinical aspect of admission as well as the patient in his or her environment. The case management department is essential in expediting the patient’s use of services along the continuum of care. Our primary goal is to optimize patient’s functioning to the fullest extent possible. Social workers and RN case managers possess a wealth of knowledge, expertise and ethical values that coincide with Medical City’s Mission and Patient Promise.

If you have any additional questions, please call (972) 566-7768.

Ask a Nurse Hotline

Medical City Healthcare offers a free Ask a Nurse service that provides expert, timely health-related information and free physician referrals.

Healthy Living

Our Healthy Living blog offers a broad spectrum of information on a variety of health conditions as well as patients' stories about dealing with many health conditions. You can get a first-hand view of their experiences under our care.