At Medical City Lewisville, we are committed to providing you with the best available healthcare along with convenient and reliable billing services. Our financial services office can be reached at: (866) 656-8783 between the hours of 8:00 am - 5:30 pm, Monday - Friday. Or, you may fax us at (800) 561-1743 or email us at CustomerService@Parallon.com.
It is important to remember that your hospital bill covers services provided by the hospital: room, nursing care, meals, housekeeping and linen. It may also include services ordered by your physician: X-rays, laboratory tests, medical supplies and oxygen. The bill does not include charges for your personal physician, surgeon, anesthesiologist, pathologist, emergency physician, radiologist, or other physician assistants. You will receive separate bills from these physicians.
You may find the following phone numbers helpful as you research your bill:
- HCA / MCL - Customer Service - (866) 656-8783
- Radiology - Medical Imaging of Dallas Mon – Fri 8:00 am – Noon (972) 906-6250
- Pathology Propath Associates - (214) 631-6721 / (800) 654-1888
- ER Physicians Questcare - (972) 758-3598
- Anesthesia Metro Anesthesia - (214) 252-3535
We hope our financial services office can resolve any questions that you may have.
As you are aware, general Internet e-mail is inherently not secure. We are currently in the process of enhancing this e-mail service and recommend that items considered confidential or private in nature not be communicated through e-mail at this time (i.e., Social Security Numbers, Diagnosis Information, Credit Card Numbers, etc.). When conveying confidential or private information, please contact the Business Office directly at the phone number listed on your statement.
**All payment and account information obtained in other areas of our web site is encrypted or encoded securing the information so it can only be read by the intended recipients.**