Updated October 14, 2022

Medical City Healthcare visitation guidelines

General visitation guidelines

As of October 14, 2022:

  • To ensure a safe care environment, masking of visitors and colleagues is required in patient care areas and patient rooms.
  • Masks are optional in non-patient care areas such as lobbies and cafeterias.
  • Visitation for COVID-19 patients or patients under investigation (PUI) is determined by the patient’s attending physician. In-person visitation may be restricted if an attending physician determines that in-person visitation may lead to the transmission of an infectious agent that poses a serious community health risk.
    • Special consideration is given in end-of-life situations or when a visitor is essential for the patient’s emotional well-being and care. These visitors will be required to wear appropriate PPE.

Visitor information:

  • COVID-19 positive individuals may not visit.
  • By entering, visitors acknowledge they have not recently been exposed to a COVID-19 positive individual and are not experiencing any of the following symptoms:
    • Fever or chills
    • Cough
    • Shortness of breath or difficulty breathing
    • Muscle or body aches
    • New loss of taste or smell
  • To ensure a safe care environment, masking of visitors and colleagues is required in patient care areas and patient rooms. Please ensure your mask fully covers your nose and mouth.
  • Masks are optional in non-patient care areas such as lobbies and cafeterias.
  • Exposed visitors (e.g., contact with COVID–19 patient prior to admission) should be advised to report any signs and symptoms of acute illness to their healthcare provider for a period of at least 14 days after the last known exposure to the sick patient.

Thank you for your steadfast commitment to our patients, to each other and to our community.

Visitation at Medical City Green Oaks Hospital may be limited. Before visiting, please call us in advance at (972) 991-9504.

Circumstances may allow for specific exceptions to any visitation restrictions described on this webpage. Those circumstances include religious visitation as well as a designated support person for a patient with a disability to provide assistance with communication or other necessary components of the patient's treatment. All persons entering under an exception remain subject to appropriate infection control protocols.