Visitor policy

Medical City Healthcare is taking proactive measures to help ensure the health and safety of patients, caregivers, colleagues and our communities.

COVID-19 Visitor Policy

Visitors can be an important part of the healing process for patients. Family members and friends are welcome to visit. However, since patient care is the primary concern at Medical City Denton, specific visiting hours have been established in order to enhance the quality of care.

Medical / Surgical Floors

  • 7:00am – 9:00pm

Intensive Care Unit

  • 7:00am – 9:00pm

Patients in the Intensive Care Unit (ICU) must have quiet, non-stimulating extended periods of rest to promote healing.

If necessary, please designate a primary and secondary family member as contact persons for ICU personnel to call. Please be aware that no patient information can be given over the telephone. Any information released will be given only to the person(s) designated.

To provide the necessary environment for critical care patients, please observe the following:

  • Visitors as designated by the patient only
  • Visits by children younger than 12 should be limited based on parental discretion considering the condition of the patient and developmental/emotional readiness of the individual child
  • No more than two visitors at a time
  • No flowers or candy and only limited personal items are allowed
  • No food or drink at the patient’s bedside