At Medical City Alliance, our patient promise says, “We are committed to excellence always: every action, every patient, every time.” While this remains our steadfast goal and we always strive for complete satisfaction from each of our patients and their loved ones, we recognize we may on occasion fall short of accomplishing our goal.

Should this be the case, we would greatly appreciate the opportunity to discuss your experience. Medical City Alliance is available to answer questions related to hospital policies and procedures and accommodate special needs or requests during the patient's stay. If you have any concerns related to your hospital visit, please call the director of quality management at (817) 639-1115. They will be happy to assist you and can have the appropriate department director join the conversation if needed.

Case managers are also available to help you with advanced directives and other needs you may have during your stay. To contact case management, please call (817) 639-1394.