Updated August 5, 2021

Medical City Healthcare visitation guidelines

Medical City Healthcare is taking proactive measures to help ensure the health and safety of patients, caregivers, colleagues and our communities. Adjusted visitor access and masking are tools to help slow the spread of COVID–19.

General visitation guidelines

To ensure a safe care environment, Medical City Healthcare will continue to follow CDC guidelines and require masking for all visitors.

As of August 9, 2021, Medical City Healthcare will allow:

  • 1 visitor for non-COVID-19 patients during regular visiting hours.
  • 1 visitor may remain overnight for the following services or circumstances:
    • Patient advocates for elderly, disabled or impaired patients
    • Patients undergoing surgery or a procedure
    • End–of–life care
  • 2 visitors for pediatric patients and labor and delivery patients, including 1 overnight visitor.
  • 2 visitors for NICU patients, including 1 overnight visitor if facility has rooming-in capability.
  • COVID-19 patients or patients under investigation (PUI) are not allowed visitors at this time.
    • Facilities can consider exceptions based on end-of-life situations or when a visitor is essential for the patient’s emotional well-being and care. These visitors will be required to wear appropriate PPE.
  • Visitors must be 16 years of age or older.

Visitor information:

  • By entering, visitors acknowledge they have not recently been exposed to a COVID-19 positive individual and are not experiencing any of the following symptoms:
    • Fever or chills
    • Cough
    • Shortness of breath or difficulty breathing
    • Muscle or body aches
    • New loss of taste or smell
  • Visitors and patients are required to wear masks at all times, including inside patient rooms. Please ensure your mask fully covers your nose and mouth.
  • Overnight visitors are also limited to guidelines outlined above.
  • Visitors must try to maintain a 6 foot distance from others and may not congregate in hallways, lobbies or cafeteria.
  • Exposed visitors (e.g., contact with COVID–19 patient prior to admission) should be advised to report any signs and symptoms of acute illness to their healthcare provider for a period of at least 14 days after the last known exposure to the sick patient.

Medical City Green Oaks is closed to visitors at this time.

Thank you for your steadfast commitment to our patients, to each other and to our community.

Circumstances may allow for specific exceptions to any visitation restrictions described on this webpage. Those circumstances include religious visitation as well as a designated support person for a patient with a disability to provide assistance with communication or other necessary components of the patient's treatment. All persons entering under an exception remain subject to appropriate infection control protocols.