Updated March 8, 2022

Medical City Healthcare visitation guidelines

General visitation guidelines

As of March 8, 2022:

  • To ensure a safe care environment, Medical City Healthcare will continue to follow CDC guidelines and require masking for all visitors.
  • Visitation for COVID-19 patients or patients under investigation (PUI) is determined by the patient’s attending physician. In-person visitation may be restricted if an attending physician determines that in-person visitation may lead to the transmission of an infectious agent that poses a serious community health risk.
    • Special consideration is given in end-of-life situations or when a visitor is essential for the patient’s emotional well-being and care. These visitors will be required to wear appropriate PPE.

Visitor information:

  • COVID-19 positive individuals may not visit.
  • By entering, visitors acknowledge they have not recently been exposed to a COVID-19 positive individual and are not experiencing any of the following symptoms:
    • Fever or chills
    • Cough
    • Shortness of breath or difficulty breathing
    • Muscle or body aches
    • New loss of taste or smell
  • Visitors and patients are required to wear masks at all times, including inside patient rooms. Please ensure your mask fully covers your nose and mouth.
  • Overnight visitors are also limited to guidelines outlined above.
  • Visitors are asked to practice social distancing while in our hospitals and facilities.
  • Exposed visitors (e.g., contact with COVID–19 patient prior to admission) should be advised to report any signs and symptoms of acute illness to their healthcare provider for a period of at least 14 days after the last known exposure to the sick patient.

Visitation at Medical City Green Oaks may be limited. Please call in advance of visiting.

Thank you for your steadfast commitment to our patients, to each other and to our community.

Circumstances may allow for specific exceptions to any visitation restrictions described on this webpage. Those circumstances include religious visitation as well as a designated support person for a patient with a disability to provide assistance with communication or other necessary components of the patient's treatment. All persons entering under an exception remain subject to appropriate infection control protocols.