Updated: May 21, 2020

Medical City Healthcare is taking proactive measures to help ensure the health and safety of patients, caregivers, colleagues and our communities. Adjusted visitor access and screening are tools to help slow the spread of COVID-19. The following guidelines take effect on Thursday, May 21, 2020 at 7 a.m.

General Visitation Guidelines for Non-COVID-19 Patients

To ensure a safe care environment, we are permitting one (1) visitor at a time per 24-hour period.

Visitors must meet screening criteria:

  • Hospital staff will pre-screen all visitors (using standard pre-screening questions) and require visitors to wear masks
  • Visitors must be 16 years of age or older
  • All visitors will be required to wear an identifying armband indicating they have been screened
  • Individuals with respiratory symptoms—fever, cough, or shortness of breath—or history of travel to a COVID-19-affected area, or exposure to a COVID-19 positive individual, may not visit
  • Overnight visitors are also limited to guidelines outlined above
  • Visitors must try to maintain a 6 ft. distance from others and may not congregate in hallways, lobbies, or cafeteria
  • Visitors are allowed to bring in outside food and beverages for themselves and, if appropriate, for the patient they are visiting. Food donations from individuals are not currently allowed for nurses or caregivers. Please refer to our How to Help page for additional details.


Exceptions to allow visitors to change more frequently than every 24 hours for:

  • Pediatric and neonatal intensive care unit (NICU) patients
  • Patients with disabilities or impairments warranting assistance
  • Critically ill patients who may be at end of life

Visitors of patients with positive COVID-19 or Patient Under Investigation (PUI)

  • Visitors will be asked to defer in-person visitation in favor of alternative methods for patient and visitor interactions, such as video-call applications on mobile phones or tablets.
  • Facilities can consider exceptions based on end-of-life situations or when a visitor is essential for the patient’s emotional well-being and care. These visitors will be required to wear appropriate personal protective equipment (PPE), which includes a mask, gown and gloves

Medical City Green Oaks is closed to visitors at this time.

Thank you for your steadfast commitment to our patients, to each other, and to our community.