Updated March 12, 2021

Medical City Healthcare visitation guidelines

Medical City Healthcare is taking proactive measures to help ensure the health and safety of patients, caregivers, colleagues and our communities. Adjusted visitor access and screening are tools to help slow the spread of COVID-19.

General visitation guidelines for non-COVID-19 patients

To ensure a safe care environment, Medical City Healthcare will continue to enforce screening protocols and require masking for all colleagues and visitors.

Beginning Monday, March 15, 2021, Medical City Healthcare will allow:

  • 2 visitors for non-COVID patients during regular visiting hours. Visitors may change throughout the visiting hours.
  • 2 visitors, 16 years of age and over, for Pediatric patients, including 1 overnight visitor.
  • 2 visitors, 16 years of age and over, for NICU patients, including 1 overnight visitor if facility has rooming-in capability.

Visitors must meet screening criteria:

  • Hospital staff will pre-screen all visitors (using standard pre-screening questions) and require visitors to wear masks.
  • Visitors, patients and colleagues are required to wear masks at all times, including inside patient rooms. Please ensure your mask fully covers your nose and mouth.
  • Visitors must be 16 years of age or older.
  • All visitors will be required to wear an identifying armband indicating they have been screened.
  • Individuals with new unexplained COVID-like symptoms, or exposure to a COVID-19 positive individual, may not visit.
  • Overnight visitors are also limited to guidelines outlined above.
  • Visitors must try to maintain a 6 ft. distance from others and may not congregate in hallways, lobbies, or cafeteria.

Visitors of patients with positive COVID-19 or Patient Under Investigation (PUI):

  • Visitors will be asked to defer in-person visitation in favor of alternative methods for patient and visitor interactions, such as video-call applications on mobile phones or tablets.
  • Facilities can consider exceptions based on end-of-life situations or when a visitor is essential for the patient’s emotional well-being and care. These visitors will be required to wear appropriate PPE.
  • Exposed visitors (e.g., contact with COVID-19 patient prior to admission) should be advised to report any signs and symptoms of acute illness to their healthcare provider for a period of at least 14 days after the last known exposure to the sick patient.

Medical City Green Oaks is closed to visitors at this time.

Thank you for your steadfast commitment to our patients, to each other, and to our community.

Circumstances may allow for specific exceptions to any visitation restrictions described on this webpage. Those circumstances include religious visitation as well as a designated support person for a patient with a disability to provide assistance with communication or other necessary components of the patient’s treatment. All persons entering under an exception remain subject to appropriate infection control protocols.