Updated September 8, 2021

Medical City Healthcare visitation guidelines

Medical City Healthcare is taking proactive measures to help ensure the health and safety of patients, caregivers, colleagues and our communities. Adjusted visitor access and masking are tools to help slow the spread of COVID–19.

General visitation guidelines

To ensure a safe care environment, Medical City Healthcare will continue to follow CDC guidelines and require masking for all visitors.

As of August 9, 2021, Medical City Healthcare will allow:

  • 1 visitor for non-COVID-19 patients during regular visiting hours.
  • 1 visitor may remain overnight for the following services or circumstances:
    • Patient advocates for elderly, disabled or impaired patients
    • Patients undergoing surgery or a procedure
    • End–of–life care
  • 2 visitors for pediatric patients and labor and delivery patients, including 1 overnight visitor.
  • 2 visitors for NICU patients, including 1 overnight visitor if facility has rooming-in capability.
  • COVID-19 patients or patients under investigation (PUI) are not allowed visitors at this time.
    • Facilities can consider exceptions based on end-of-life situations or when a visitor is essential for the patient’s emotional well-being and care. These visitors will be required to wear appropriate PPE.
  • Visitors must be 16 years of age or older.

Visitor information:

  • By entering, visitors acknowledge they have not recently been exposed to a COVID-19 positive individual and are not experiencing any of the following symptoms:
    • Fever or chills
    • Cough
    • Shortness of breath or difficulty breathing
    • Muscle or body aches
    • New loss of taste or smell
  • Visitors and patients are required to wear masks at all times, including inside patient rooms. Please ensure your mask fully covers your nose and mouth.
  • Overnight visitors are also limited to guidelines outlined above.
  • Visitors must try to maintain a 6 foot distance from others and may not congregate in hallways, lobbies or cafeteria.
  • Exposed visitors (e.g., contact with COVID–19 patient prior to admission) should be advised to report any signs and symptoms of acute illness to their healthcare provider for a period of at least 14 days after the last known exposure to the sick patient.

Medical City Green Oaks is closed to visitors at this time.

Thank you for your steadfast commitment to our patients, to each other and to our community.

Continuation of universal masking policy

During the COVID-19 pandemic, Medical City Healthcare established important protocols to care for patients with infectious diseases and ensure the safety of colleagues and visitors. Gov. Abbott’s order to lift the state mask mandate does not preclude establishments from requiring hygiene measures. To assure a safe care environment, all Medical City Healthcare facilities will continue to practice proven tactics for controlling the spread of COVID-19, including universal masking and screening of all colleagues and visitors, as has been our policy for months.

We urge everyone to stay vigilant in protecting their own health as well as the health of family members, healthcare providers and our community by practicing proven tactics, including wearing a mask, frequent hand washing, maintaining social distancing and staying home when sick.

Elective surgeries and procedures

Medical City Healthcare has well-established protocols in place to care for patients with infectious diseases. Our responsibility during this pandemic includes balancing our readiness to care for patients with COVID-19 while ensuring the many other patients, including those who require elective surgery, receive needed and timely care. Medical City Healthcare has the bed capacity, supplies and personal protective equipment (PPE) we need at this time which is a requirement under Gov. Abbott's executive order. We continually monitor and report our volume of COVID-19 patients, along with our resources, to appropriate authorities to ensure that we can safely and appropriately meet patient demand.

COVID–19 vaccination information

So far, more than 17,000 doses have been safely administered to frontline caregivers, physicians and community first responders, including police and fire departments, across the Medical City Healthcare system in North Texas. Second dose vaccinations are currently underway. Additionally, we have already administered the vaccine to hundreds of current Medical City Healthcare patients of our senior health clinics who fit 1B eligibility.

Until vaccine is available for everyone who wants it, it is vital that the community continue to protect themselves and their loved ones with the scientifically proven safety measures of wearing a mask, washing hands frequently and socially distancing. Only by continuing to remain vigilant will we be able to save more lives for a healthier tomorrow.

Stay informed about vaccination developments, including those specific to our health network, on our COVID–19 Resource Hub.

Monoclonal antibody therapy

Medical City Healthcare now offers monoclonal antibody infusions, on a very limited basis, to patients who have tested positive for COVID-19 and have other high-risk factors. The FDA has authorized the emergency use of certain monoclonal antibodies for the treatment of COVID-19 under an Emergency Use Authorization (EUA). Medication supply is administered basedupon availability. Patients must be referred by a Medical City Healthcare physician.

Learn more about this treatment

Community support

The COVID-19 pandemic is not only affecting the health of our community, but it’s also exacerbating other difficult issues, such as food insecurity. To help address this problem, Medical City Healthcare has provided support to local North Texas food banks and pantries.


  • Medical City Healthcare has protocols in place to care for patients with infectious diseases and for potential issues related to COVID-19. As part of HCA Healthcare, one of the nation's leading providers of healthcare, we are uniquely positioned to leverage our resources to provide support and solutions to our patients, colleagues and communities to meet the demands of this rapidly evolving situation.
  • Additionally, all colleagues must complete hand hygiene with alcohol-based sanitizer and attendants will take and record temperature as colleagues enter our facility.
  • Our facilities continue to procure personal protective equipment (PPE) such as gowns, face shields, N-95 respirators and linens. Colleagues responsible for care have been provided training on the safe, effective and responsible use of PPE. Our hospitals have prioritized negative pressure rooms equipped to handle patients with airborne and droplet precautions consistent with CDC guidelines.
  • Medical City Healthcare and its facilities is continually evolving emergency preparedness and surge plans to meet potential need.
  • We continue to work in partnership with county health departments, the Texas Department of State Health Services and the CDC for the health and safety of all those we serve.
  • Our Medical City Healthcare staff of exceptional physicians, experienced nurses and staff continue to care for every type of medical need in our community.

Employee safety and security:

  • All Medical City Healthcare colleagues are monitoring their health and have attested to follow the HCA Healthcare policy on Communicable Disease Preparation which attests that colleagues that report to work, by entering the facility, attest that they do not have symptoms of a contagious illness.
  • Additionally, all colleagues must complete hand hygiene with alcohol-based sanitizer and attendants will take and record temperature as colleagues enter our facility.


  • Medical City Healthcare continues to plan to ensure we have the capacity, staffing, supplies and equipment needed as the situation continues to evolve. Even prior to COVID-19, Medical City Healthcare’s growth across North Texas fueled the need for high caliber colleagues to support its exceptional services and facilities. Governor Abbott’s announcement to waive certain licensure regulations enables hospitals to fast-track reactivation of nursing licenses for retired or inactive nurses and get them back into practice more quickly.


  • For the safety and security of our patients, caregivers, and volunteers, we are placing a hold on volunteer assignments across Medical City Healthcare.

COVID-19 testing protocol

Medical City Healthcare provides COVID-19 testing for hospital patients only. North Texas CareNow® Urgent Care clinics offer COVID-19 diagnostic testing and antibody testing to the community.

Visit Texas Health and Human Services website for drive-thru screening locations and information.

According to Dallas County officials, anyone who is exhibiting the symptoms below can be tested at either site, if you meet the criteria:

  • Shortness of breath
  • Cough
  • Must show a temperature of 99.6 or higher

Anyone with concerns they may have been exposed, based on CDC guidelines and local recommendations, are encouraged to practice social distancing. Anyone ill with a cold or flu-like illness is advised to monitor symptoms at home and reach out to a healthcare provider if symptoms worsen, or visit a community drive-thru testing site.

Questions about COVID-19 can be answered by calling 211 or going online to the 211texas website.

Facility status updates

We are dedicated to keeping our communities informed regarding emergent situations that may impact patient care. To better direct COVID-19 resources and staff, Medical City Healthcare has temporarily closed four off-campus emergency rooms. Patients can be seen at any of the other Medical City Healthcare emergency departments in North Texas. To find a Medical City Healthcare ER near you visit our emergency room page or call 911 if you are experiencing a medical emergency.

View latest notifications regarding a Medical City location in your area

Personal Protective Equipment

Medical City Healthcare has supplies and equipment and is also doing everything possible to secure additional products due to a worldwide shortage of personal protective equipment (PPE) including masks, face shields, and gowns.

To help ensure caregivers and patients continue to have enough supplies and equipment, Medical City Healthcare is implementing the following steps recommended by the Centers for Disease Control to conserve PPE:

  • All hospitals have an assigned clinician that is solely responsible for overseeing PPE inventory and stewardship.
  • We have adopted specific CDC protocols for the appropriate reuse of certain PPE and colleagues are being asked to conserve these items by following, but not exceeding, the guidelines for infection prevention.
  • We are allowing for the use of both N95 masks as well as standard facemasks. Since COVID-19 is spread by droplets, in most instances standard face mask offer adequate protection.
  • All staff and providers in all patient care areas will wear masks.
  • We will continue to take steps to conserve PPE, including reuse and reprocessing of PPE where appropriate.

Product and PPE donations

We appreciate the kind and generous offers from our community to help keep Medical City Healthcare caregivers and patients safe.

Businesses that are interested in making a large donation (more than one pallet) of commercially manufactured personal protective equipment (PPE) can email us.

Collection bins for smaller donations of PPE, such as gloves and masks in original packaging, are available curbside at each hospital.

In addition, we will be collecting homemade masks for our community partners. Homemade masks cannot currently be used in a medical setting but we are pleased to donate them to the North Texas Food Bank and the Tarrant Area Food Bank.

A comprehensive list of how the public can help is available in the COVID-19 Hub.

Safety tips:

We all can play a part in protecting our own health as well as the health of family members, vital healthcare providers and the community by remembering to practice good hygiene, including these measures:

  • Avoid close contact with people who are sick
  • Avoid touching your eyes, nose, and mouth
  • Stay home when you are sick
  • Cover your cough or sneeze with a tissue
  • Practice good hand hygiene by washing your hands often, using either soap and water or alcohol-based hand gel for at least 20 seconds
  • Clean and disinfect frequently touched objects and surfaces
  • Avoid large crowds and practice social distancing
  • Check the CDC website for updated information

HIPAA and patient condition updates

As caregivers, we have a responsibility to protect patient and colleague privacy and are bound by HIPAA regulations regarding the use and disclosure of Protected Health Information (PHI). Medical City Healthcare can only provide a current patient condition update when a specific patient name is provided.

Pandemic pay

  • For Medical City Healthcare colleagues with reduced hours who work in clinical facilities or support areas, we will attempt to redeploy them so that they can keep working. Those who cannot be redeployed will receive 70 percent of base pay for up to 7 weeks until HCA Healthcare better understands the long-term implications of this pandemic on the organization.
  • Colleagues working in patient care facilities who are quarantined per CDC guidelines will be paid 100 percent of base pay for scheduled hours regardless of where the exposure took place.

Learn more about our new colleague pandemic pay continuation programs.