Updated March 8, 2022

Medical City Healthcare visitation guidelines

General visitation guidelines

As of March 8, 2022:

  • To ensure a safe care environment, Medical City Healthcare will continue to follow CDC guidelines and require masking for all visitors.
  • Visitation for COVID-19 patients or patients under investigation (PUI) is determined by the patient’s attending physician. In-person visitation may be restricted if an attending physician determines that in-person visitation may lead to the transmission of an infectious agent that poses a serious community health risk.
    • Special consideration is given in end-of-life situations or when a visitor is essential for the patient’s emotional well-being and care. These visitors will be required to wear appropriate PPE.

Visitor information:

  • COVID-19 positive individuals may not visit.
  • By entering, visitors acknowledge they have not recently been exposed to a COVID-19 positive individual and are not experiencing any of the following symptoms:
    • Fever or chills
    • Cough
    • Shortness of breath or difficulty breathing
    • Muscle or body aches
    • New loss of taste or smell
  • Visitors and patients are required to wear masks at all times, including inside patient rooms. Please ensure your mask fully covers your nose and mouth.
  • Overnight visitors are also limited to guidelines outlined above.
  • Visitors are asked to practice social distancing while in our hospitals and facilities.
  • Exposed visitors (e.g., contact with COVID–19 patient prior to admission) should be advised to report any signs and symptoms of acute illness to their healthcare provider for a period of at least 14 days after the last known exposure to the sick patient.

Visitation at Medical City Green Oaks may be limited. Please call in advance of visiting.

Thank you for your steadfast commitment to our patients, to each other and to our community.

Continuation of universal masking policy

During the COVID-19 pandemic, Medical City Healthcare established important protocols to care for patients with infectious diseases and ensure the safety of colleagues and visitors. Gov. Abbott’s order to lift the state mask mandate does not preclude establishments from requiring hygiene measures. To assure a safe care environment, all Medical City Healthcare facilities will continue to practice proven tactics for controlling the spread of COVID-19, including universal masking and screening of all colleagues and visitors, as has been our policy for months.

We urge everyone to stay vigilant in protecting their own health as well as the health of family members, healthcare providers and our community by practicing proven tactics, including wearing a mask, frequent hand washing, maintaining social distancing and staying home when sick.

Elective surgeries and procedures

Medical City Healthcare has well-established protocols in place to care for patients with infectious diseases. Our responsibility during this pandemic includes balancing our readiness to care for patients with COVID-19 while ensuring the many other patients, including those who require elective surgery, receive needed and timely care. Medical City Healthcare has the bed capacity, supplies and personal protective equipment (PPE) we need at this time which is a requirement under Gov. Abbott's executive order. We continually monitor and report our volume of COVID-19 patients, along with our resources, to appropriate authorities to ensure that we can safely and appropriately meet patient demand.

Community support

The COVID-19 pandemic is not only affecting the health of our community, but it’s also exacerbating other difficult issues, such as food insecurity. To help address this problem, Medical City Healthcare has provided support to local North Texas food banks and pantries.


  • Medical City Healthcare has protocols in place to care for patients with infectious diseases and for potential issues related to COVID-19. As part of HCA Healthcare, one of the nation's leading providers of healthcare, we are uniquely positioned to leverage our resources to provide support and solutions to our patients, colleagues and communities to meet the demands of this rapidly evolving situation.
  • Additionally, all colleagues must complete hand hygiene with alcohol-based sanitizer and attendants will take and record temperature as colleagues enter our facility.
  • Our facilities continue to procure personal protective equipment (PPE) such as gowns, face shields, N-95 respirators and linens. Colleagues responsible for care have been provided training on the safe, effective and responsible use of PPE. Our hospitals have prioritized negative pressure rooms equipped to handle patients with airborne and droplet precautions consistent with CDC guidelines.
  • Medical City Healthcare and its facilities is continually evolving emergency preparedness and surge plans to meet potential need.
  • We continue to work in partnership with county health departments, the Texas Department of State Health Services and the CDC for the health and safety of all those we serve.
  • Our Medical City Healthcare staff of exceptional physicians, experienced nurses and staff continue to care for every type of medical need in our community.

Employee safety and security:

  • All Medical City Healthcare colleagues are monitoring their health and have attested to follow the HCA Healthcare policy on Communicable Disease Preparation which attests that colleagues that report to work, by entering the facility, attest that they do not have symptoms of a contagious illness.


  • Medical City Healthcare continues to plan to ensure we have the capacity, staffing, supplies and equipment needed as the situation continues to evolve. Even prior to COVID-19, Medical City Healthcare’s growth across North Texas fueled the need for high caliber colleagues to support its exceptional services and facilities. Governor Abbott’s announcement to waive certain licensure regulations enables hospitals to fast-track reactivation of nursing licenses for retired or inactive nurses and get them back into practice more quickly.

COVID-19 testing protocol

Medical City Healthcare provides COVID-19 testing for hospital patients only. North Texas CareNow® Urgent Care clinics offer COVID-19 diagnostic testing and antibody testing to the community.

Visit Texas Health and Human Services website for drive-thru screening locations and information.

According to Dallas County officials, anyone who is exhibiting the symptoms below can be tested at either site, if you meet the criteria:

  • Shortness of breath
  • Cough
  • Must show a temperature of 99.6 or higher

Anyone with concerns they may have been exposed, based on CDC guidelines and local recommendations, are encouraged to practice social distancing. Anyone ill with a cold or flu-like illness is advised to monitor symptoms at home and reach out to a healthcare provider if symptoms worsen, or visit a community drive-thru testing site.

Questions about COVID-19 can be answered by calling 211 or going online to the 211texas website.

Product and PPE donations

We appreciate the kind and generous offers from our community to help keep Medical City Healthcare caregivers and patients safe.

Businesses that are interested in making a large donation (more than one pallet) of commercially manufactured personal protective equipment (PPE) can email us.

A comprehensive list of how the public can help is available in the COVID-19 Hub.

Safety tips:

We all can play a part in protecting our own health as well as the health of family members, vital healthcare providers and the community by remembering to practice good hygiene, including these measures:

  • Avoid close contact with people who are sick
  • Avoid touching your eyes, nose, and mouth
  • Stay home when you are sick
  • Cover your cough or sneeze with a tissue
  • Practice good hand hygiene by washing your hands often, using either soap and water or alcohol-based hand gel for at least 20 seconds
  • Clean and disinfect frequently touched objects and surfaces
  • Avoid large crowds and practice social distancing
  • Check the CDC website for updated information

HIPAA and patient condition updates

As caregivers, we have a responsibility to protect patient and colleague privacy and are bound by HIPAA regulations regarding the use and disclosure of Protected Health Information (PHI). Medical City Healthcare can only provide a current patient condition update when a specific patient name is provided.