Last updated April 3, 2020


  • Medical City Healthcare has protocols in place to care for patients with infectious diseases and for potential issues related to COVID-19. As part of HCA Healthcare, one of the nation's leading providers of healthcare, we are uniquely positioned to leverage our resources to provide support and solutions to our patients, colleagues and communities to meet the demands of this rapidly evolving situation.
  • Additionally, all colleagues must complete hand hygiene with alcohol-based sanitizer and attendants will take and record temperature as colleagues enter our facility.
  • Our facilities began procuring additional personal protective equipment (PPE) such as gowns, face shields, N-95 respirators and linens months ago. Colleagues responsible for care have been provided training on the safe, effective and responsible use of PPE. Our hospitals have prioritized negative pressure rooms equipped to handle patients with airborne and droplet precautions consistent with CDC guidelines.
  • Medical City Healthcare and its facilities is continually evolving emergency preparedness and surge plans to meet potential need.
  • We continue to work in partnership with county health departments, the Texas Department of State Health Services and the CDC for the health and safety of all those we serve.
  • Our Medical City Healthcare staff of exceptional physicians, experienced nurses and staff continue to care for every type of medical need in our community.

Restricted visitor access

To ensure a safe care environment, beginning Thursday, March 19, 2020, Medical City Healthcare hospitals are not permitting visitors with the exception of individuals deemed necessary to the patient's care.

Visitors deemed necessary to the patient’s care include:

  • 1-2 parents or guardians for pediatric and neonatal intensive care unit (NICU) patients
  • 1 support person for labor and delivery patients
  • 1 support person for patients with disabilities or impairments warranting assistance
  • 1 support person/driver for patients in outpatient surgery
  • 1 support person for critically ill patients who may be at end of life

Additional information:

  • Visitors must be over 16, meet screening criteria and receive an armband prior to entering the facility.
  • Visitors with respiratory symptoms including fever, cough and shortness of breath are being asked to refrain from visiting the hospital during this heightened focus on wellness. Additionally, any visitor who has had contact with a person known to have COVID-19 or visited an affected area should not visit the hospital.
  • Patients and visitors are being directed to use specific entrances to enable screening of everyone who enters the hospital.
  • Hospitals have positioned supplies at all points of entry, so that any potential symptomatic patient who arrives can be properly masked and immediately isolated to protect our colleagues and other patients.
  • We encourage loved ones to consider using technology-like FaceTime and other apps-to keep in close contact with patients while they are in the hospital instead of visiting in person. Our hospitals will have additional iPads available for patients who may not have their own device.
  • Visitors and patients are encouraged to check the Medical City Healthcare website before they visit, as visiting hours and the number of visitors allowed may change.

Employee safety and security:

  • All Medical City Healthcare colleagues are monitoring their health and have attested to follow the HCA Healthcare policy on Communicable Disease Preparation which attests that colleagues that report to work, by entering the facility, attest that they do not have symptoms of a contagious illness.
  • Additionally, all colleagues must complete hand hygiene with alcohol-based sanitizer and attendants will take and record temperature as colleagues enter our facility.


  • Medical City Healthcare continues to plan to ensure we have the capacity, staffing, supplies and equipment needed as the situation continues to evolve. Even prior to COVID-19, Medical City Healthcare’s growth across North Texas fueled the need for high caliber colleagues to support its exceptional services and facilities. Governor Abbott’s announcement to waive certain licensure regulations enables hospitals to fast-track reactivation of nursing licenses for retired or inactive nurses and get them back into practice more quickly.


  • For the safety and security of our patients, caregivers, and volunteers, we are placing a hold on volunteer assignments across Medical City Healthcare.

COVID-19 screening assessment offered free of charge:

  • Medical City Virtual Care is offering a free screening assessment for patients concerned about their risk. Medical City Virtual Care enables North Texans to be screened from a smart phone or computer 24/7, enabling them to stay at home and prevent the spread of illness. Appointments are not necessary. Visit  and select the COVID-19 option to begin the screening process. If an individual is low-risk based on the COVID-19 screening assessment results but would like to continue with a virtual visit, they may do so for a $45 fee.

COVID-19 Testing Protocol

Medical City Healthcare will provide COVID-19 testing for hospital patients only beginning at 5 p.m. on Tuesday, March 24, 2020.

There are currently two community drive-thru testing sites in the North Texas area open.

  • Parking Lot E at the American Airlines Center
    2500 Victory Boulevard in Dallas
  • Ellis Davis Field House
    9191 South Polk Street in Dallas

Visit the City of Dallas website for additional information.

According to Dallas County officials, anyone who is exhibiting the symptoms below can be tested at either site, if you meet the criteria:

  • Shortness of breath
  • Cough
  • Must show a temperature of 99.6 or higher

Anyone with concerns they may have been exposed, based on CDC guidelines and local recommendations, are encouraged to practice social distancing. Anyone ill with a cold or flu-like illness is advised to monitor symptoms at home and reach out to a healthcare provider if symptoms worsen, or visit a community drive-thru testing site.

Questions about COVID-19 can be answered by calling 211 or going online to the 211texas website.

Facility Status Updates

We are dedicated to keeping our communities informed regarding emergent situations that may impact patient care. To better direct COVID-19 resources and staff, Medical City Healthcare has temporarily closed four off-campus emergency rooms. Patients can be seen at any of the other Medical City Healthcare emergency departments in North Texas. To find a Medical City Healthcare ER near you visit or call 911 if you are experiencing a medical emergency.

View latest notifications regarding a Medical City location in your area

Elective Surgeries

  • Following guidelines from both the U.S. Surgeon General and the American College of Surgeons, Medical City Healthcare hospitals and surgery centers will reschedule non-essential surgeries and procedures in order to help minimize further spread of COVID-19.
  • Postponing non-essential and elective surgeries and procedures helps conserve supplies, resources and blood products for future patient needs while also limiting potential exposure for our patients and caregivers. This will also ensure that the most time-sensitive and medically necessary care can be prioritized and delivered quickly. Essential and emergency procedures and services will continue uninterrupted.

Personal Protective Equipment

Medical City Healthcare has supplies and equipment and is also doing everything possible to secure additional products due to a worldwide shortage of personal protective equipment (PPE) including masks, face shields, and gowns.

To help ensure caregivers and patients continue to have enough supplies and equipment, Medical City Healthcare is implementing the following steps recommended by the Centers for Disease Control to conserve PPE:

  • All hospitals have an assigned clinician that is solely responsible for overseeing PPE inventory and stewardship.
  • We have adopted specific CDC protocols for the appropriate reuse of certain PPE and colleagues are being asked to conserve these items by following, but not exceeding, the guidelines for infection prevention.
  • We are allowing for the use of both N95 masks as well as standard facemasks. Since COVID-19 is spread by droplets, in most instances standard face mask offer adequate protection.
  • All staff and providers in all patient care areas will wear masks.
  • We will continue to take steps to conserve PPE, including reuse and reprocessing of PPE where appropriate.

Product and PPE Donations

We appreciate the kind and generous offers from our community to help keep Medical City Healthcare caregivers and patients safe.

Businesses that are interested in making a large donation (more than one pallet) of commercially manufactured personal protective equipment (PPE) can reach out to us at

Collection bins for smaller donations of PPE, such as gloves and masks in original packaging, are available curbside at each hospital. Please note that we cannot accept homemade masks at this time, based on current CDC guidelines.

A comprehensive list of how the public can help is available in the COVID-19 Hub.

Pandemic Pay

  • For Medical City Healthcare colleagues with reduced hours who work in clinical facilities or support areas, we will attempt to redeploy them so that they can keep working. Those who cannot be redeployed will receive 70 percent of base pay for up to 7 weeks until HCA Healthcare better understands the long-term implications of this pandemic on the organization.
  • Colleagues working in patient care facilities who are quarantined per CDC guidelines will be paid 100 percent of base pay for scheduled hours regardless of where the exposure took place.

Safety tips:

We all can play a part in protecting our own health as well as the health of family members, vital healthcare providers and the community by remembering to practice good hygiene, including these measures:

  • Avoid close contact with people who are sick
  • Avoid touching your eyes, nose, and mouth
  • Stay home when you are sick
  • Cover your cough or sneeze with a tissue
  • Practice good hand hygiene by washing your hands often, using either soap and water or alcohol-based hand gel for at least 20 seconds
  • Clean and disinfect frequently touched objects and surfaces
  • Avoid large crowds and practice social distancing
  • Check the CDC website: for updated information

HIPAA and patient condition updates

As caregivers, we have a responsibility to protect patient and colleague privacy and are bound by HIPAA regulations regarding the use and disclosure of Protected Health Information (PHI). Medical City Healthcare can only provide a current patient condition update when a specific patient name is provided.