Medical City Healthcare - March 28, 2018

Revised 3/13/2020

Do you have a doctor who makes house calls? In the middle of the night and on holidays? Or one that comes to your office when you're stuck working on a project? No? Well, you do now. With Medical City Virtual Care, you can access a trusted healthcare provider 24 hours a day, 7 days a week, 365 days a year from any mobile device or computer... from anywhere in Texas... no appointment necessary. Right this way: Your online doctor will see you now.

Start Your Virtual Visit

Use coupon code BLOG10 to receive $10 off your first virtual visit.

Frisco patient says online doctor visit takes virtually no time at all.

First-time user Ben Apolito, a 39-year-old logistics director from Frisco, was pleasantly surprised by the ease of use and quick response time of his virtual healthcare experience. He found Medical City Virtual Care to be a very convenient service that he'll definitely use again.

"I woke up Sunday morning with a dry cough and terrible headache," Ben said. "Realizing I didn't feel up to going to a clinic, I logged on to Medical City and selected the virtual option. Using the interface was straightforward. I answered several easy questions about my current condition and minutes later I received an email that my info was being examined. I was instructed to set up an account. A second email contained my prescription and expected recovery time. I sent the prescription to the pharmacy next to my house and good to go. In no time, I had the medication and was on my way to feeling better."

Conditions treated by an online doctor.

Medical City Virtual Care allows patients to see and talk to licensed, board-certified physicians, nurse practitioners or physician assistants from their mobile device or computer through a secure internet video connection. These healthcare professionals can diagnose, treat and prescribe non-narcotic medication for a wide variety of adult and pediatric non-emergency medical conditions, including:

  • Colds and flu
  • Minor skin conditions, such as diaper rash and eczema
  • Pink eye (conjunctivitis)
  • Seasonal allergies
  • Stomach pain, including heartburn and acid reflux (GERD)
  • Swimmer's ear (ear pain)
  • Urinary tract infections

How to start an online doctor visit.

To start a virtual consultation, patients fill out an online questionnaire like Ben did. They can even upload photos if they'd like. The questionnaire is designed to automatically flag potentially urgent medical issues that may require a higher-level care setting, such as a CareNow® Urgent Care Clinic or Medical City ER.

If the patient's condition does require alternate treatment, such as referral for in-person or emergency care, the $45-per-visit fee is waived. Use coupon code BLOG10 to receive $10 off your first visit.

A patient's first virtual visit may require a video consultation with a clinician if the patient is new to Medical City Healthcare or CareNow; however, returning patients may be eligible for video, phone or online consultation.

Learn more about Medical City Virtual Care
Step 1: Go to from any device, 24/7. Step2: Answer a few questions. Step 3: Get a diagnosis and be treated.

Always call 911 if you are experiencing a medical emergency.

For fast, expert care, one of our many Medical City Healthcare emergency locations has you covered. With average wait times posted online, if you do have an emergency, you can spend less time waiting and more time on the moments that matter most.

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